Need some help with the Top Rated category...

[SHARONB]

No messages...  So what do I do next?

[kegobeer]

If you didn't receive any output during the update process at all, verify you uploaded all the new files and directories to your site.  You should have gotten a list of items that were changed while you were updating.  If you didn't, there were probably files missing that the updater needed, like the sql directory.

[SHARONB]

Should I take out any old files that were left behind from the old version except for the "config.inc.php" and "albums"?  Should I add the new "anycontent.php" even though I never had one on my old version?

I guess I will go ahead and just copy everything back over again to see if I missed anything...

Thanks

[SHARONB]

I copied the files over twice and rechecked them.  They all seem to have been copied over with out any problems but i still get a fatal error. To get to the gallery I should be useing "www.sitename.com/coppermine_dir/index.php" is that right?

[Tranz]

Try deleting the existing files (with exceptions of albums and config.inc.php) and copy the new files. Maybe the files aren't being overwritten.

[kegobeer]

If Tranz's suggestion doesn't fix it, if you'd like you can PM me your site control panel location, user, password, FTP information, and your MySQL information, and I'll take a look at it for you.

[SHARONB]

I tried what Tranz suggested about deleting the files then copying them over and still the fatal error message.  This is the 4th time I've tried copying the files.  I'm really getting upset....

Thanks

[Joachim Müller]

If I were you I'd accept kegobeer's offer...

Joachim

[SHARONB]

It looks like that's my only option.  So what he needs is the forum link with my username and password, the Smartftp address, username, password and port and Nexcess info, username and password?  I just want to be sure I'm sending him the right stuff...

[kegobeer]

Yes, that's what I need.  In the meantime, you can always restore your backup (files and database) so your site is working again.  I can look at the original files and try to do the upgrade - there may be some modifications your host did to the original files that caused this to happen.

[SHARONB]

I'm restoring the old version right now.  As soon as I'm done I'll send you the info...

[kegobeer]

The upgrade was done successfully.  Her gallery was originally a 1.1.0.  I'm not sure exactly what happened before, but the upgrade process went well this time around.  I had to modify the 1.3.2 classic theme to match her old theme, which was just altering the style.css file and the template.html file a little bit.

She now has 1.3.2 running smoothly.

[SHARONB]

I just wanted to say "Thanks a Million" for all your help!!!  I couldn't have done it without you.