MOV File Upload problem

[hainsnet]

Hi there.

Just to let you know I have searched this forum for solution before posting, and checked as much as I could before asking here.

I have a problem uploading MOV files. WMVs and JPGs seem to work OK, but when I try to upload MOV, I get a message saying "O fIles were uploaded". Not a serious looking error, but I know that the upload did not work.
I've checked as many relevant settings as I can see, and found nothing really amiss.

The server is a Red Hat (Fedora 4) box that I run here in my office. Its address is gallery.hainsnet.com.
Below is the debug dump that is requested.

Please advise.

Thanks
Greg
*************************


USER:
------------------
Array
(
    [ID] => 96cac2bc13039fc13184c3c861752807
    [am] => 1
    [liv] => Array
        (
           

• => 4
              [1] => 3
              [2] => 5
              [3] => 2
              [4] => 1
          )
  
  )
  
  ==========================
  USER DATA:
  ------------------
  Array
  (
      [user_id] => 1
      [user_group] => 1
      [user_active] => YES
      [user_name] => hainsnet
      [user_password] => ********
      [user_lastvisit] => 2005-12-15 11:44:39
      [user_regdate] => 2005-11-23 10:56:51
      [user_group_list] =>
      [user_email] =>
      [user_website] =>
      [user_location] =>
      [user_interests] =>
      [user_occupation] =>
      [user_actkey] =>
      [disk_max] => 0
      [disk_min] => 0
      [can_rate_pictures] => 1
      [can_send_ecards] => 1
      [ufc_max] => 3
      [ufc_min] => 3
      [custom_user_upload] => 0
      [num_file_upload] => 5
      [num_URI_upload] => 3
      [can_post_comments] => 1
      [can_upload_pictures] => 1
      [can_create_albums] => 1
      [has_admin_access] => 1
      [pub_upl_need_approval] => 0
      [priv_upl_need_approval] => 0
      [group_name] => Administrators
      [upload_form_config] => 3
      [group_quota] => 0
      [can_see_all_albums] => 1
      [group_id] => 1
      [groups] => Array
          (
              [1] => 1
          )
  
  )
  
  ==========================
  Queries:
  ------------------
  Array
  (
     
• => SELECT extension, mime, content FROM cpg135_filetypes;
      [1] => SELECT * FROM cpg135_users WHERE user_id='1'AND user_active = 'YES' AND user_password != '' AND BINARY MD5(user_password) = 'e796b231a8d05ffd95f733f61b5038d0'
      [2] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cpg135_usergroups WHERE group_id in (1)
      [3] => SELECT group_name FROM  cpg135_usergroups WHERE group_id= 1
      [4] => DELETE FROM cpg135_banned WHERE expiry < '2005-12-15 11:45:13'
      [5] => SELECT * FROM cpg135_banned WHERE ip_addr='150.101.3.162' OR ip_addr='150.101.3.162' OR user_id=1
      [6] => SELECT aid, title FROM cpg135_albums WHERE category < 10000 ORDER BY title
      [7] => SELECT aid, title FROM cpg135_albums WHERE category='10001' ORDER BY title
  )
  
  ==========================
  GET :
  ------------------
  Array
  (
  )
  
  ==========================
  POST :
  ------------------
  Array
  (
      [URI_array] => Array
          (
             
• =>
              [1] =>
              [2] =>
          )
  
      [control] => phase_1
  )
  
  ==========================
  VERSION INFO :
  ------------------
  PHP version: 5.0.4 - OK
  ------------------
  mySQL version: 4.1.15
  ------------------
  Coppermine version: 1.3.5
  ==========================
  Module: gd
  ------------------
  module doesn't exist
  ==========================
  Module: mysql
  ------------------
  Active Persistent Links 0
  Active Links 1
  Client API version 4.1.15
  MYSQL_MODULE_TYPE external
  MYSQL_SOCKET /var/lib/mysql/mysql.sock
  MYSQL_INCLUDE -I/usr/include/mysql
  MYSQL_LIBS -L/usr/lib/mysql -lmysqlclient 
  ==========================
  Module: zlib
  ------------------
  ZLib Support enabled
  Compiled Version 1.2.2.2
  Linked Version 1.2.2.2
  ==========================
  Server restrictions (safe mode)?
  ------------------
  Directive | Local Value | Master Value
  safe_mode | Off | Off
  safe_mode_exec_dir | no value | no value
  safe_mode_gid | Off | Off
  safe_mode_include_dir | no value | no value
  safe_mode_exec_dir | no value | no value
  sql.safe_mode | Off | Off
  disable_functions | no value | no value
  file_uploads | On | On
  include_path | .:/usr/share/pear | .:/usr/share/pear
  open_basedir | no value | no value
  ==========================
  email
  ------------------
  Directive | Local Value | Master Value
  sendmail_from | no value | no value
  sendmail_path | /usr/sbin/sendmail -t -i | /usr/sbin/sendmail -t -i
  SMTP | localhost | localhost
  smtp_port | 25 | 25
  ==========================
  Size and Time
  ------------------
  Directive | Local Value | Master Value
  max_execution_time | 30 | 30
  max_input_time | 60 | 60
  upload_max_filesize | 2M | 2M
  post_max_size | 8M | 8M
  ==========================
  Page generated in 0.146 seconds - 8 queries in 0.007 seconds - Album set :

[kegobeer]

Don't post debug output unless requested.

Troubleshooting the upload process.

[hainsnet]

Thanks for the prompt reply. Sorry for the debug info - it just seemed to be helpful to those answering other jobs.
I have changed the Single File Upload option and that did not help - simply said to check if File Uploads were enabled (or words to that effect)

The site is http://gallery.hainsnet.com. The non-admin user to test with is "troubleshoot" and it's password is "coppermine".
Any help you can give me is appreciated.

Cheers,
Greg

[Joachim Müller]

I was able to upload just fine, see http://gallery.hainsnet.com/displayimage.php?pos=-368
Maybe your upload timed out if the video file is too large. You (as admin) should use FTP-upload plus batch-add anyway. If this doesn't solve your issue, do as suggested in the troubleshooting tut and enable debug_mode for everyone.

[hainsnet]

Hi.

I saw the post you uploaded and that is a JPG file - I have no problems with JPG or WMV files - only MOV (Quicktime). I have even tried a 200K MOV file that it wont accept so it's not a size issue.
Any other ideas please?

Greg

[Nibbler]

I've uploaded a mov file to your gallery fine, there is no reason why a specific file type should fail to upload.

[hainsnet]

Hi Nibbler.

Thanks for the prompt reply. I just did some further tests pertaining to the file size and found that I could upload a 730KB MOV file (dont belive Ive changed anything, but hey...), but was unable to upload a 4.8MB file. I have checked the upload size limit in Config and that is set to 20000KB (I assume 20000 is the correct format), so are there any other settings I need to check please? The biggest file I would need to upload is less than 20MB.

Cheers,
Greg

[Nibbler]

Look at the debug info you posted - your upload_max_filesize is set to 2MB. That's a server setting (php.ini), not a Coppermine setting.

[hainsnet]

Nibbler.

Found the offending line in the PHP.INI and ammended it. Thanks for your help  - I am fairly new to Linux and this "extra-Coppermine" support is appreciated. I will test it now and see how it goes.

Cheers,
Greg

[hainsnet]

Hi. Me again. Sorry.

Amended that file then rebooted the server - to ensure the settings took properly - but still no luck uploading larger files. I go to the Upload file screen, load a single file, and after the little progress bar on the bottom of the browser flikers for a few seconds, it returns to the screen where I am prompted to locate a file for upload - just as if my input for the file location had been removed. No error message.

Greg