One user has problem uploading files One user has problem uploading files
 

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One user has problem uploading files

Started by irisheyes1, February 07, 2008, 12:52:48 PM

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irisheyes1

February 07, 2008, 12:52:48 PM
My co-admin is having problems uploading files to my Coppermine site, she's the only one having problems.  She says that when she tries to upload a file, she doesn't get any error messages but her browser seems to take a long time to upload the file (it doesn't stop for ages) then she's returned to the site & no file has been uploaded.  My site is www.eternallyronan.com/multimedia, any ideas on what could be causing this, she is not uploading files that are too large.

Joachim Müller

#1
February 08, 2008, 12:57:36 PM
Read the upload troubleshooting section of the docs and do exactly as suggested there if you need support on upload issues.

irisheyes1

#2
February 08, 2008, 05:36:49 PM
Sorry, I have re-read the upload troubleshooting & the only thing I can see that I forgot to do was give you the test user account details, so here they are:

Username: testuser_erm
Password: royvjama77

Joachim Müller

#3
February 08, 2008, 07:45:12 PM
I got
QuoteYour file was uploaded successfully.

It will be visible after admin approval.
Not a bright move to leave admin approval enabled if you want fast results... ::)

irisheyes1

#4
February 08, 2008, 07:57:31 PM
Oops, sorry ::) I'll change that now

irisheyes1

#6
February 09, 2008, 11:02:43 AM
Any help please would be appreciated, I'm frustrated  :-\

Joachim Müller

#7
February 09, 2008, 03:30:07 PM
Uploading works as expected for me, see http://eternallyron.topcities.com/multimedia/displayimage.php?pos=-28
Attach a pic you're having issues with to your reply here.

Joachim

P.S. This is not a hotline

irisheyes1

#8
February 09, 2008, 03:53:41 PM
It's not me who's having the problem, it's my co-admin, anyway, I've just spoken to her & she said it's video files she's having the problem with, not pictures, I don't understand why she's having the problems because she's not uploading files that are too large or in the wrong format(s) Also, another user (non-admin) is now having the same problem, however I am still having no problems at all.  I do wish my co-admin had told me the problem was with video files in the first place, I might've got this problem sorted out faster ::)

Joachim Müller

#9
February 09, 2008, 04:01:46 PM
Your co-admin should use FTP upload plus batch-add to upload larger files - this includes video files as well.
I tried uploading a 1.1 MB avi file which worked fine as well - see http://eternallyron.topcities.com/multimedia/displayimage.php?pos=-29
Read up the documentation to find out about server and client sided restrictions of http uploads. Read the sticky thread on this board as well.

irisheyes1

#10
February 09, 2008, 04:06:39 PM
Ok thanks, I'll have a look at those.
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