Unable to access the ADMIN TOOLS.

[Legacies]

 We are dealing with an issue on Coppermine 1.6.29.

We recently moved our entire cPanel to a new server and updated Coppermine after the move.

Now, we are unable to access the "Admin Tools" area.
Multiple admins are able to upload images and perform other duties, but no one can access the Admin Tools.

We are getting the following error, "PHP Request Shutdown: Use of mbstring.http_input is deprecated File: Unknown - Line: 0"

We looked through the htaccess and php.ini and could not find any references to the mbstring. We also ran a version check and found no errors.

We are using php 8.5 and tried moving it back to 8.0 to no avial.

We also installed a new program from scratch, on another cPanel that is using the same server and php. The new install worked fine.

So, we are perplexed as to what additional steps we can take to find the problem. Any suggestions would be greatly appreciate, however we would need step by step directions as we are a non-profit entity and none of our volunteers are trained in programming.

Thank you very much for any assistance.

[ron4mac]

The problem that you are having would seem to be stemming from some system configuration issue. If you search various AI platforms (Gemini, ChatGpt, Claude) for your failure message, you will likely find methods to try for resolution. Are you running a bunch of plugins on the problem instance? I suppose some plugin could be causing the problem. Disable all your plugins to see if there is any change.

[Legacies]

Hi Ron4Mac,
We appreciate your answer.
We do not run any plugins and have checked AI for solutions,
We have been running this installation of Coppermine for many-many years without any problems, so we are not sure why this is happening now.
We even tried to run a backup, but it would not load properly, so it seems like something got corrupted.

It seems like our only choice now is to either compare every file in the corrupted site to the files in a brand new working installation----or----- make a backup of our database through our cPanel and use that backup to populate a new installation.

Both of these operations will be time consuming, so we were hoping someone here had other suggestions
Thanks

[andresf]

Hello Legacies:

Assuming a plugin issue is ruled out, could it be that you have a theme installed that's causing the problem when accessing that deprecated function?

In Config - Themes settings, select a standard CPG theme, such as water_drops, for example, and check if it still hides the Admin Tools.