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Support => cpg1.4.x Support => Older/other versions => cpg1.4 miscellaneous => Topic started by: tfischer on January 16, 2006, 04:35:32 PM

Title: white screen when rotating
Post by: tfischer on January 16, 2006, 04:35:32 PM
Hi all,

Just installed Coppermine last night.  Most everything is going well and I love the product. 

However, I have a problem.  Whenever I try to rotate an image, I just get a white screen after clicking either 'preview' or 'save'.  I searched the forums for others with this problem, and found one other thread (http://forum.coppermine-gallery.net/index.php?topic=20132.0) describing it exactly, but there were no other replies.

I don't think this is a permissions problem, but I've been wrong before...  In any case Coppermine can create thumbnails in the directories in question with no problems.

Thanks!
-Tim
Title: Re: white screen when rotating
Post by: tfischer on January 16, 2006, 11:09:00 PM
Sorry, I should have added the following details:

CPG 1.4.3
PHP Version:  4.4.1
GD 2.0
MySql Client API:  4.0.25

If you need any other info please let me know.  I'm hoping to get this problem resolved so I can move forward with making the gallery public.

Thanks!
-Tim
Title: Re: white screen when rotating
Post by: Joachim Müller on January 17, 2006, 08:33:33 AM
The files you try to rotate are too large then in resolution or filesize (or both). This is a known issue and related to webserver setup issues, not coppermine issues. Only remedy is to rotate on your client before uploading, which gives better results anyway.
Title: Re: white screen when rotating
Post by: tfischer on January 17, 2006, 03:40:51 PM
Quote from: GauGau on January 17, 2006, 08:33:33 AM
The files you try to rotate are too large then in resolution or filesize (or both). This is a known issue and related to webserver setup issues, not coppermine issues. Only remedy is to rotate on your client before uploading, which gives better results anyway.

Thanks for the info.  Do you know what the upper bounds is for size/resolution?

-Tim
Title: Re: white screen when rotating
Post by: Tranz on January 17, 2006, 04:48:32 PM
It's like asking what's the car's top speed... it depends on your car. In your case, it depends on the webserver.
Title: Re: white screen when rotating
Post by: tfischer on January 17, 2006, 07:27:31 PM
Quote from: TranzNDance on January 17, 2006, 04:48:32 PM
It's like asking what's the car's top speed... it depends on your car. In your case, it depends on the webserver.

Maybe I asked the question wrong.  What sort of settings on the server affect this? 

Thanks,
-Tim
Title: Re: white screen when rotating
Post by: Joachim Müller on January 18, 2006, 12:23:33 AM
Quote from: tfischer on January 17, 2006, 07:27:31 PM
Maybe I asked the question wrong.  What sort of settings on the server affect this? 
Basically the same ones that apply when uploading, for reference see http://forum.coppermine-gallery.net/index.php?topic=24088.0
Memory consumption for the rotating process differs from resizing, that's why uploading the pic might have worked, while rotating doesn't.
Title: Re: white screen when rotating
Post by: tfischer on January 18, 2006, 01:07:34 AM
Well, I ran phpinfo again and the value memory_limit is 40M.  All my pictures are uploades as 600x800.  Shouldn't that be more than enough memory to rotate a pic?

I'm just wondering if something else is going on.  I'm not getting an error or log message (even with debugging/logging enabled), just a white screen.

Thanks!
-Tim
Title: Re: white screen when rotating
Post by: Joachim Müller on January 18, 2006, 08:55:35 AM
there are other settings as well, as suggested in the thread I refered to.
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