coppermine-gallery.com/forum

Support => cpg1.4.x Support => Older/other versions => cpg1.4 upload => Topic started by: hibbsy on August 29, 2006, 11:08:48 PM

Title: Critical error
Post by: hibbsy on August 29, 2006, 11:08:48 PM
hi ive only just build this site and its all goin good aprt frm one thing,. i cnt upload files. this message cum up wen i try to:

Critical error
The file 'albums/userpics/10001/Shaman_king2.JPG' can't be inserted in the album

Unable to create thumbnail or reduced size image.


would b very gratefull if sumone cud help me
Hibbsy
Title: Re: Critical error
Post by: Joachim Müller on August 30, 2006, 07:28:21 AM
When starting a new gallery from scratch, you shouldn't build on cpg1.3.x (at least that's what the sub-board where you posted your question is being meant for). If you actually use cpg1.3.x, do as suggested in http://coppermine-gallery.net/tutorial/uploads/troubleshooting.php
If you have posted on the wrong board and actually use cpg1.4.x, then do as suggested in http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble
A moderator will then move this thread accordingly.
Title: Re: Critical error
Post by: hibbsy on August 30, 2006, 09:19:11 PM
if i make u a acoount do u think that u wud b able to have a look at it for me?
Title: Re: Critical error
Post by: Joachim Müller on August 31, 2006, 05:44:42 AM
No. Do as I suggested. A first step would be to post a link to your gallery.
Title: Re: Critical error
Post by: hibbsy on August 31, 2006, 08:50:03 PM
www.cloud9manga.com and i did as u suggested but came up wiv "The file 'albums/userpics/10001/Homealone.jpg' can't be inserted in the album

Unable to create thumbnail or reduced size image.

File: /home/hibbsy/public_html/db_input.php - Line: 402

dbug says:
USER:
------------------
Array
(
    [ID] => 2eea841f36b0c993486ca30107b7e4ae
    [am] => 1
    [lang] => english_gb
)

==========================
USER DATA:
------------------
Array
(
    [user_id] => 1
    [user_name] => Hibbsy
    [groups] => Array
        (
           
Title: Re: Critical error
Post by: Nibbler on August 31, 2006, 09:03:29 PM
You are running 1.4.8, thread moved accordingly. Update your gallery and so as suggested in http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble
Title: Re: Critical error
Post by: hibbsy on August 31, 2006, 09:21:58 PM
tried th@ but dnt wrk
Title: Re: Critical error
Post by: Joachim Müller on August 31, 2006, 11:48:46 PM
You haven't: you're still running cpg1.4.8 (so you haven't upgraded), and you have failed to do as suggested in the docs. Here's the upload troubleshooting section from the docs (http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble) for you, with the important parts highlighted:
Quote4.11.4 Upload troubleshooting

If you are experiencing issues with coppermine's upload process, temporarily change your coppermine settings as suggested below to get more detailed error messages:

    * Go to your coppermine page and log in as admin
    * Go to the config screen
    * Scroll to the bottom of the page
    * Expand the "Maintenance settings" section by clicking on it
    * Enable debug mode for everyone
    * Leave display of notices switched off
    * Save the new settings by clicking on "Save new configuration"
    * Go to the "groups" panel
    * Set the upload form configuration for all groups to "Single file uploads only" (set File upload boxes to "1", URI upload boxes to "0" and No. of boxes to "fixed")
    * Save your new settings

Then try to upload (using http uploads, even if you experienced troubles using another upload method) - you should get a more detailed error message that tells you what exactly goes wrong with your uploads. If the error message doesn't mean anything to you, search the support board for the error message you get.
When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested.

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!
Did you read it? Re-read it more carefully and do exactly as suggested.
Title: Re: Critical error
Post by: hibbsy on September 04, 2006, 06:49:25 PM
ok done exactly wot u asked wot do u wnt me to set the test user and passowd as?
Title: Re: Critical error
Post by: Joachim Müller on September 04, 2006, 08:12:42 PM
I don't care. Make it easy to type. Most users come up with test/test (which is fine).
Title: Re: Critical error
Post by: hibbsy on September 07, 2006, 04:48:15 PM
ok username test and password test
Title: Re: Critical error
Post by: Sami on September 07, 2006, 05:50:16 PM
- Do not post Admin user Here  !
- use GD2 instead of ImageMagick (Method for resizing images)