coppermine-gallery.com/forum

Support => cpg1.4.x Support => Older/other versions => cpg1.4 upload => Topic started by: matsp on May 12, 2007, 01:00:09 PM

Title: Some albums not showing on upload
Post by: matsp on May 12, 2007, 01:00:09 PM
Hi. ive been uploading photos as admin without any problems until today. I've made no recent changes. When ive selected 5 files to upload, it uploads them and takes me on to the next page to put the first photo in an album and add details. Problem is it's not showing the album i want to put it in. Gladly its still showing that album on the main page. I signed out and had another go but it's still not showing all the albums. Can anyone help me figure what's going on here please? ???
Title: Re: Some albums not showing on upload
Post by: Joachim Müller on May 12, 2007, 01:37:25 PM
http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble
Title: Re: Some albums not showing on upload
Post by: Nibbler on May 12, 2007, 01:53:03 PM
Does the album allow uploads?
Title: Re: Some albums not showing on upload
Post by: matsp on May 13, 2007, 03:18:29 PM
Hi. i followed the instructions in the documentation link (thanks for that) and all the albums showed with this debug info beneath:

USER:
------------------
Array
(
    [ID] => d927ad70500a630af3de1d6616c9a099
    [am] => 1
    [lang] => english
    [liv] => Array
        (
           
Title: Re: Some albums not showing on upload
Post by: Joachim Müller on May 14, 2007, 04:28:29 PM
The documentation doesn't say that you're suppossed to post debug output. In fact, it says the opposite: that you mustn't post debug_output unless a supporter asks for it. I haven't, nor has Nibbler done so. Do exactly as suggested in the upload troubleshooting section of the docs. For your ease of use (and because you appear to be too lazy to read it in detail), I'll paste it here below, highlighting the important bit (the stuff that you failed to do):
Quote4.11.4 Upload troubleshooting
If you are experiencing issues with coppermine's upload process, temporarily change your coppermine settings as suggested below to get more detailed error messages:

    * Go to your coppermine page and log in as admin
    * Go to the config screen
    * Scroll to the bottom of the page
    * Expand the "Maintenance settings" section by clicking on it
    * Enable debug mode for everyone
    * Leave display of notices switched off
    * Save the new settings by clicking on "Save new configuration"
    * Go to the "groups" panel
    * Set the upload form configuration for all groups to "Single file uploads only" (set File upload boxes to "1", URI upload boxes to "0" and No. of boxes to "fixed")
    * Save your new settings

Then try to upload (using http uploads, even if you experienced troubles using another upload method) - you should get a more detailed error message that tells you what exactly goes wrong with your uploads. If the error message doesn't mean anything to you, search the support board for the error message you get.
When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested.

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!