coppermine-gallery.com/forum

Support => cpg1.4.x Support => Older/other versions => cpg1.4 upload => Topic started by: scottking on August 24, 2008, 03:40:24 PM

Title: red x's batch files all of a sudden
Post by: scottking on August 24, 2008, 03:40:24 PM
Noticed over the past 2 weeks I am no longer able to add photos using batch upload by ftp as I get the red X's.  However if I do a single upload using the upload link the photos work fine.

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Title: Re: red x's batch files all of a sudden
Post by: Joachim Müller on August 24, 2008, 04:05:32 PM
Do exactly as suggested there. We won't be able to help if you don't.
Title: Re: red x's batch files all of a sudden
Post by: scottking on August 24, 2008, 04:19:03 PM
I followed the troubleshooting instructions and have a test account created for single uploads but the issue is with uploading by ftp and not sure how to create a temp ftp account without giving access to my whole site.
Title: Re: red x's batch files all of a sudden
Post by: Joachim Müller on August 24, 2008, 04:26:56 PM
Quote from: scottking on August 24, 2008, 04:19:03 PM
I followed the troubleshooting instructions
No, you have not. You're supposed to post the needed information, which you failed to do


Quote from: scottking on August 24, 2008, 04:19:03 PMbut the issue is with uploading by ftp
so what? From the docs that you're supposed to read and follow:
QuoteAsking for support on upload issues

When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested. If you want fast results, you should disable admin approval for the group the test user is in, so supporters can tell instantly what is wrong without needing to double-check.

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!

Quote from: scottking on August 24, 2008, 04:19:03 PMa temp ftp account without giving access to my whole site.
You can't do that and you're not suppossed to. We haven't asked for FTP access because we don't need it.

Once more: do exactly as suggested in the mentioned docs section. Additionally, post a deep link to one of the files you're having issues with.
Title: Re: red x's batch files all of a sudden
Post by: scottking on August 24, 2008, 06:55:21 PM
http://www.emilydeschanel.com/photogallery/index.php

log    test
pass  test
Title: Re: red x's batch files all of a sudden
Post by: Joachim Müller on August 25, 2008, 08:54:53 AM
OK, http uploads work as expected (see http://www.emilydeschanel.com/photogallery/displayimage.php?pos=-3141).

Please do as I suggested:
Quote from: Joachim Müller on August 24, 2008, 04:26:56 PMAdditionally, post a deep link to one of the files you're having issues with.