ecard worked for a while - now it doesn't

[jlerner]

Hello - I Love  your product!!

I sent myself a few test cards from my site: the first 5 came through fine. Later in the day, I tried again, only this time did not receive the cards.  Here is my album http://www.20roundmag.com/gallery

I checked with my host - and was assured I did not exceed my bandwidth.
Host company reports no server problems.
Since I already got a few cards successfully, I'm guessing it's not an SMTP issue.
It's not going into a spam folder, because I can recieve cards from this album http://www.fctc.ch/tutorial/cpg_album [/li]


I tried this the code below to see if I was getting mail - checks out OK

<?php
  mail("yourEmailAddress", "Test", "This is a test to check mail server");
?>



I'm out of ideas - If you can solve this problem, I will name all of my children after you.

Love & Gratitude, JL



PS - There was no error message /- bug report below. 


USER:
------------------
Array
(
    [ID] => c545db8c5ce3233cb95e23394f030f1b
    [am] => 1
    [liv] => Array
        (
           

• => 17
              [1] => 59
              [2] => 61
              [3] => 58
              [4] => 76
          )
  
      [search] =>
      [name] =>
      [email] =>
  )
  
  ==========================
  USER DATA:
  ------------------
  Array
  (
      [user_id] => 1
      [user_group] => 1
      [user_active] => YES
      [user_name] =>sjallen
      [user_password] =>
      [user_lastvisit] => 2005-03-18 09:31:04
      [user_regdate] => 2005-03-17 17:29:27
      [user_group_list] =>
      [user_email] =>
      [user_website] =>
      [user_location] =>
      [user_interests] =>
      [user_occupation] =>
      [user_actkey] =>
      [disk_max] => 9000
      [disk_min] => 9000
      [can_rate_pictures] => 1
      [can_send_ecards] => 1
      [ufc_max] => 3
      [ufc_min] => 3
      [custom_user_upload] => 0
      [num_file_upload] => 5
      [num_URI_upload] => 3
      [can_post_comments] => 1
      [can_upload_pictures] => 1
      [can_create_albums] => 1
      [has_admin_access] => 1
      [pub_upl_need_approval] => 0
      [priv_upl_need_approval] => 0
      [group_name] => Administrators
      [upload_form_config] => 3
      [group_quota] => 9000
      [can_see_all_albums] => 1
      [group_id] => 1
      [groups] => Array
          (
              [1] => 1
          )
  
  )
  
  ==========================
  Queries:
  ------------------
  Array
  (
     
• => SELECT extension, mime, content FROM cpg132_filetypes;
      [1] => SELECT * FROM cpg132_users WHERE user_id='1'AND user_active = 'YES' AND user_password != '' AND BINARY MD5(user_password) = 'a55b04fdf3c2fce31ef1915'
      [2] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cpg132_usergroups WHERE group_id in (1)
      [3] => SELECT group_name FROM  cpg132_usergroups WHERE group_id= 1
      [4] => DELETE FROM cpg132_banned WHERE expiry < 1111177715
      [5] => SELECT * FROM cpg132_banned WHERE ip_addr='162.93.195.143' OR ip_addr='162.93.195.143' OR user_id=1
  )
  
  ==========================
  GET :
  ------------------
  Array
  (
      [album] => 4
      [pid] => 59
      [pos] => 4
  )
  
  ==========================
  POST :
  ------------------
  Array
  (
  )
  
  ==========================
  VERSION INFO :
  ------------------
  PHP version: 4.3.10 - OK
  ------------------
  mySQL version: 4.0.23-max-log
  ------------------
  Coppermine version: 1.3.2
  ==========================
  Module: gd
  ------------------
  GD Support enabled
  GD Version bundled (2.0.28 compatible)
  FreeType Support enabled
  FreeType Linkage with freetype
  GIF Read Support enabled
  GIF Create Support enabled
  JPG Support enabled
  PNG Support enabled
  WBMP Support enabled
  XBM Support enabled
  ==========================
  Module: mysql
  ------------------
  Active Persistent Links 0
  Active Links 1
  Client API version 3.23.49
  MYSQL_MODULE_TYPE builtin
  MYSQL_SOCKET /tmp/mysql.sock
  MYSQL_INCLUDE no value
  MYSQL_LIBS no value
  ==========================
  Module: zlib
  ------------------
  ZLib Support enabled
  Compiled Version 1.1.4
  Linked Version 1.1.4
  ==========================
  Server restrictions (safe mode)?
  ------------------
  Directive | Local Value | Master Value
  safe_mode | Off | Off
  safe_mode_exec_dir | no value | no value
  safe_mode_gid | Off | Off
  safe_mode_include_dir | ~ | ~
  safe_mode_exec_dir | no value | no value
  sql.safe_mode | Off | Off
  disable_functions | no value | no value
  file_uploads | On | On
  include_path | .:/usr/local/lib/php | .:/usr/local/lib/php
  open_basedir | no value | no value
  ==========================
  email
  ------------------
  Directive | Local Value | Master Value
  sendmail_from | me@localhost.com | me@localhost.com
  sendmail_path | /usr/sbin/sendmail -t -i  | /usr/sbin/sendmail -t -i
  SMTP | relay-hosting.secureserver.net | relay-hosting.secureserver.net
  smtp_port | 25 | 25
  ==========================
  Size and Time
  ------------------
  Directive | Local Value | Master Value
  max_execution_time | 30 | 30
  max_input_time | 60 | 60
  upload_max_filesize | 8M | 8M
  post_max_size | 8M | 8M
  ==========================
  Page generated in 0.091 seconds - 6 queries in 0.007 seconds - Album set :
  
  
  
  
  

[Tranz]

I just sent a test ecard from your gallery and I got it.

Have you checked that your email account is not full? Have you tried sending to a different email account?

[jlerner]

Yes - I checked both.  My email account is not full.  Also attempted to sent card to other accounts - no success.

[Tranz]

Do you log ecard sending? Did you see if the ecards are being sent?

[jlerner]

Yes - the log show the cards are being sent. I cann also click the link on the log and verify the html version of the card has been created:
http://www.20roundmag.com/gallery/displayecard.php?data=YTo2OntzOjI6InJuIjtzOjY6ImRvbWlubyI7czoyOiJzbiI7czo3OiJyZWQgc2t5IjtzOjI6InNlIjtzOjI3OiJqZWFubWFyaWUubGVybmVyQHNjaHdhYi5jb20iO3M6MToicCI7czo3NDoiaHR0cDovL3d3dy4yMHJvdW5kbWFnLmNvbS9nYWxsZXJ5L2FsYnVtcy91c2VycGljcy8xMDAwMi9ub3JtYWxfcmVkX2d1bi5qcGciO3M6MToiZyI7czoxNToicmVkIHNreSBhdCBkYXduIjtzOjE6Im0iO3M6NToidWgtb2giO30%3D

[jlerner]

Hello - mystery solved!!

After spending 90 minutes on the phone with my host provider today, they did eventually realize there was a problem with my account.  Somehow, a number of sub-folders had gotten switched to a different server.  My host provider resolved the DNS issue, and I just sent several ecards successfuly.

Please accept my appologies for taking your time with this issue. Many thanks for a wonderful product and top notch support.

PS - other users who are having upload or ecard problems - make sure your web host has all your folders & subaccounts in the right place.
l

[Tranz]

That's fine; stuff happens. Thank you for coming back and sharing the solution so that others can benefit.