Unable to connect to Mysql database

[cuc028]

Hi,

My web hosting service provides easy installation of Coppermine. It appears to have installed successfully as the directories and mysql database have been set-up. However, when I try to access the admin login I get the following error:

Coppermine critical error:
Unable to connect to database !

MySQL said: Client does not support authentication protocol requested by server; consider upgrading MySQL client

My web hosting service thinks it may be a configuration problem but they are not that familiar with Coppermine and do not know where to direct me.

Any help would be wonderful.

Thanks

[OmegaGOD]

What version of mySQL are you using?

Point your webserver admin to this URL. http://dev.mysql.com/doc/mysql/en/old-client.html If this is the case, it will detail to him how to fix the problem

Hope this helps,

--OmegaGOD