Uploading files - thumbnails broken

[kwake]

Hi there,

I have had a Coppermine gallery installed for around 2 years now (upgraded to the latest version, of course) but for a while there have been problems with uploading images and also the categories page. Whenever files are batch added, only the thumbnail version displays in the gallery - the medium and full sized versions appear as broken links. Sometimes this happens in reverse, however, and the thumbnails don't work but everything else does. Also, when the categories link is clicked, the page does not display. It just shows a blank white page.

I have read through the docs here, but my concern is that this gallery is on a fairly popular website and by posting a username and password to an account with uploading capabilities would pose a fairly big safety risk. Similarly I am worried about allowing all users (including guests?) to view the debug script.

Could this fault be fixed without creating an account, or would someone be willing to help via PM please? I apologise for not doing as required in the docs, but I hope you understand my situation.

[Joachim Müller]

I have read through the docs here

Oh, really? From the docs:

4.11.5 Asking for support on upload issues

When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested. If you want fast results, you should disable admin approval for the group the test user is in, so supporters can tell instantly what is wrong without needing to double-check.

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!

but my concern is that this gallery is on a fairly popular website and by posting a username and password to an account with uploading capabilities would pose a fairly big safety risk. Similarly I am worried about allowing all users (including guests?) to view the debug script.

Both your concerns are invalid. Post a link and non-admin test user account. Disable the account once your issues have been fixed. Debug_output doesn't show sensitive data.