One user has problem uploading files

[irisheyes1]

My co-admin is having problems uploading files to my Coppermine site, she's the only one having problems.  She says that when she tries to upload a file, she doesn't get any error messages but her browser seems to take a long time to upload the file (it doesn't stop for ages) then she's returned to the site & no file has been uploaded.  My site is www.eternallyronan.com/multimedia, any ideas on what could be causing this, she is not uploading files that are too large.

[Joachim Müller]

Read the upload troubleshooting section of the docs and do exactly as suggested there if you need support on upload issues.

[irisheyes1]

Sorry, I have re-read the upload troubleshooting & the only thing I can see that I forgot to do was give you the test user account details, so here they are:

Username: testuser_erm
Password: royvjama77

[Joachim Müller]

I got

Your file was uploaded successfully.

It will be visible after admin approval.

Not a bright move to leave admin approval enabled if you want fast results...

[irisheyes1]

Oops, sorry I'll change that now

[irisheyes1]

Ok, done

[irisheyes1]

Any help please would be appreciated, I'm frustrated  :-\

[Joachim Müller]

Uploading works as expected for me, see http://eternallyron.topcities.com/multimedia/displayimage.php?pos=-28
Attach a pic you're having issues with to your reply here.

Joachim

P.S. This is not a hotline

[irisheyes1]

It's not me who's having the problem, it's my co-admin, anyway, I've just spoken to her & she said it's video files she's having the problem with, not pictures, I don't understand why she's having the problems because she's not uploading files that are too large or in the wrong format(s) Also, another user (non-admin) is now having the same problem, however I am still having no problems at all.  I do wish my co-admin had told me the problem was with video files in the first place, I might've got this problem sorted out faster

[Joachim Müller]

Your co-admin should use FTP upload plus batch-add to upload larger files - this includes video files as well.
I tried uploading a 1.1 MB avi file which worked fine as well - see http://eternallyron.topcities.com/multimedia/displayimage.php?pos=-29
Read up the documentation to find out about server and client sided restrictions of http uploads. Read the sticky thread on this board as well.

[irisheyes1]

Ok thanks, I'll have a look at those.