error - Unable to create thumbnail or reduced sized image.

[JimmyEatWorld55]

I never changed any settings but this error now occurs. My host claims they did not change anything. I did some forum reading and tried the following fixes but never worked:

Changing the settings of safe_mode, safe_mode_gid, silly_safe_mode, and folder permissions to 0777.

Here is the debug info, hope this helps:


==========================
                ---SWFUpload Instance Info---
Version: 2.2.0 2009-03-25
Movie Name: SWFUpload_0
Settings:
   upload_url:               /gallery/upload.php
   flash_url:                js/swfupload/swfupload.swf?preventswfcaching=1446375709734
   use_query_string:         false
   requeue_on_error:         false
   http_success:             
   assume_success_timeout:   0
   file_post_name:           Filedata
   post_params:              [object Object]
   file_types:               *.*
   file_types_description:   All Files
   file_size_limit:          5024 KB
   file_upload_limit:        0
   file_queue_limit:         0
   debug:                    true
   prevent_swf_caching:      true
   button_placeholder_id:    browse_button_place_holder
   button_placeholder:       Not Set
   button_image_url:         /gallery/images/browse_swf.png
   button_width:             130
   button_height:            20
   button_text:             
   button_text_style:        .browse { font-family: Arial,Helvetica,sans-serif; color: #D0CFD0;}
   button_text_top_padding:  0
   button_text_left_padding: 30
   button_action:            -110
   button_disabled:          true
   custom_settings:          [object Object]
Event Handlers:
   swfupload_loaded_handler assigned:  true
   file_dialog_start_handler assigned: false
   file_queued_handler assigned:       true
   file_queue_error_handler assigned:  true
   upload_start_handler assigned:      true
   upload_progress_handler assigned:   true
   upload_error_handler assigned:      true
   upload_success_handler assigned:    true
   upload_complete_handler assigned:   true
   debug_handler assigned:             true

SWFUpload.SWFObject Plugin settings:
   minimum_flash_version:                      9.0.28
   swfupload_load_failed_handler assigned:     true

SWF DEBUG: SWFUpload Init Complete
SWF DEBUG:
SWF DEBUG: ----- SWF DEBUG OUTPUT ----
SWF DEBUG: Build Number:           SWFUPLOAD 2.2.0
SWF DEBUG: movieName:              SWFUpload_0
SWF DEBUG: Upload URL:             /gallery/upload.php
SWF DEBUG: File Types String:      *.*
SWF DEBUG: Parsed File Types:     
SWF DEBUG: HTTP Success:           0
SWF DEBUG: File Types Description: All Files (*.*)
SWF DEBUG: File Size Limit:        5144576 bytes
SWF DEBUG: File Upload Limit:      0
SWF DEBUG: File Queue Limit:       0
SWF DEBUG: Post Params:
SWF DEBUG:                         process=1
SWF DEBUG:                         user=YToyOntzOjc6InVzZXJfaWQiO3M6MToiMiI7czo5OiJwYXNzX2hhc2giO3M6MzI6IjllYmY1MGIyZDUyODhiZmY1OWExMTMwMWJkNWUyOTM4Ijt9
SWF DEBUG: ----- END SWF DEBUG OUTPUT ----
SWF DEBUG:
SWF DEBUG: Event: fileDialogStart : Browsing files. Multi Select. Allowed file types: *.*
SWF DEBUG: Select Handler: Received the files selected from the dialog. Processing the file list...
SWF DEBUG: Event: fileQueued : File ID: SWFUpload_0_0
SWF DEBUG: Event: fileDialogComplete : Finished processing selected files. Files selected: 1. Files Queued: 1
SWF DEBUG: StartUpload: First file in queue
SWF DEBUG: Event: uploadStart : File ID: SWFUpload_0_0
SWF DEBUG: Global Post Item: user=YToyOntzOjc6InVzZXJfaWQiO3M6MToiMiI7czo5OiJwYXNzX2hhc2giO3M6MzI6IjllYmY1MGIyZDUyODhiZmY1OWExMTMwMWJkNWUyOTM4Ijt9
SWF DEBUG: Global Post Item: process=1
SWF DEBUG: Global Post Item: album=3
SWF DEBUG: ReturnUploadStart(): File accepted by startUpload event and readied for upload.  Starting upload to /gallery/upload.php for File ID: SWFUpload_0_0
SWF DEBUG: Event: uploadProgress (OPEN): File ID: SWFUpload_0_0
SWF DEBUG: Event: uploadProgress: File ID: SWFUpload_0_0. Bytes: 49152. Total: 60499
SWF DEBUG: Event: uploadProgress: File ID: SWFUpload_0_0. Bytes: 60499. Total: 60499
SWF DEBUG: Event: uploadSuccess: File ID: SWFUpload_0_0 Response Received: true Data: error|Unable to create thumbnail or reduced size image.|0
SWF DEBUG: Event: uploadComplete : Upload cycle complete.


#####

Can anyone help? Thanks in advance.

[phill104]

Please follow the procedures outlined here - http://documentation.coppermine-gallery.net/en/upload_troubleshooting.htm#upload_trouble

It is almost certainly either a permissions problem or an ownership problem.

[JimmyEatWorld55]

Hi, thanks for that. I read the page. Set to simple upload and tried again and got this:

Critical error
Unable to create thumbnail or reduced size image.

File: ............public_html/gallery/db_input.php - Line: 666


Notices
/include/picmgmt.inc.php
Warning line 326: escapeshellarg() has been disabled for security reasons
Warning line 327: escapeshellarg() has been disabled for security reasons
Notice line 346: Undefined variable: retval
Warning line 346: exec() has been disabled for security reasons
Notice line 388: Undefined variable: retval
Warning line 537: chmod() [function.chmod]: No such file or directory
Warning line 542: unlink(albums/userpics/10002/thumb_retina~13.jpg) [function.unlink]: No such file or directory
/include/functions.inc.php
Warning line 5469: getimagesize(albums/userpics/10002/thumb_retina~13.jpg) [function.getimagesize]: failed to open stream: No such file or directory
Warning line 5410: fopen(albums/userpics/10002/thumb_retina~13.jpg) [function.fopen]: failed to open stream: No such file or directory



####

The good news is my host seemed open to changing some server settings if that is needed. Can anyone help identify the problem from the above? If they can help me fix it, I am willing to make a small payment via paypal etc for their help. Thanks.

[Joe Carver]

Posting a link and a test user account would help as the docs instruct.

In your posting, make sure to post a link to your gallery. If your gallery contains adult content (mild nudity falls into this category as well), make sure to post a warning with your link
Post the test user account details (user name and password) that you have set up above

It will also help to determine if you are on the latest release...

[ron4mac]

It looks like your host has tighter security for PHP than it may have had previously, not allowing shell execution functions now. You may have better luck under the current host circumstances by using GD instead of ImageMagick (Config->File Settings->Method for resizing images).

[JimmyEatWorld55]

Thanks for the replies.

ron4mac your recommendation helped fix the problem. If you wish, please direct message me your email for paypal payment, thanks

[ron4mac]

ron4mac your recommendation helped fix the problem. If you wish, please direct message me your email for paypal payment, thanks

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