Blank page on install step 9 Blank page on install step 9
 

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Blank page on install step 9

Started by beermatmania1, February 11, 2025, 05:32:37 AM

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beermatmania1

Hi
I have been trying to install the most recent Coppermine 1.6 but each time I get to step 9 all I get is a blank page.
Also is there any way of adding a admin login and pass to an existing Coppermine 1.6 installation manually through the scripts. This installation all works except I get the error Critical error
There was an error while processing a database query when I try to log in or register.Apart from that all seems fine.
Thanks in advance for any help

phill104

I think you first need to work out what the cause of the error at stage 9 is. A blank page is simply your server being unable to process a command. If this is something required by CPG to actually run then we need to work out why your server is not happy. In Linux, the server can be configured to display the error, or just display a white screen. In either way that error should be logged. Unfortunately, there are many ways a server can be setup so your host is the best team to advise on what this error is. If you tell them the exact time of the blank screen they can look at the logs and tell you what the error is. Some hosts allow you to adjust the display of these errors in their cPanel, others have a page in cPanel that contains the logs so you could also look there to see if there is anything available. In most cases, this kind of error is a hosting configuration problem.
It is a mistake to think you can solve any major problems just with potatoes.