Upload problem - I get a message indicating and Internal Server Error

[Gerry]

Thanks in advance for your help.

I used an earlier version successfully with the same service provider.  I deleted all the prior version and installed from scratch.

I reviewed the forum for similar problems. My CHMODs are set to 777.  I have a folder called EDIT within ALBUMS.  I originally used the multi file upload then changed to the single file option with the same results.  The file has been put in the 10001 directiory within the USERPICS directory.

I get the following message after getting the successful upload messag and I click continue:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, advancedsupport@doteasy.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
--------------------------------------------------------------------------------
Apache/1.3.27 Server at www.neworleanslaughs.com Port 80

I set the debug options on I get the following debug info:
USER:
------------------
Array
(
   [ID] => 418ea8c9bea3f7265d874b5d94caa4f2
   [am] => 1
   [liv] => Array
       (
           

• => 8
             [1] => 7
             [2] => 4
             [3] => 75
             [4] => 112
         )
  
     [sort] => da
     [uid] => 1
     [search] => ###ridley
     [lap] => 3
  )
  
  ==========================
  USER DATA:
  ------------------
  Array
  (
     [user_id] => 1
     [user_group] => 1
     [user_active] => YES
     [user_name] => gerry
     [user_password] => ********
     [user_lastvisit] => 2004-08-17 16:54:39
     [user_regdate] => 2004-08-17 16:53:35
     [user_group_list] =>
     [user_email] =>
     [user_website] =>
     [user_location] =>
     [user_interests] =>
     [user_occupation] =>
     [user_actkey] =>
     [disk_max] => 0
     [disk_min] => 0
     [can_rate_pictures] => 1
     [can_send_ecards] => 1
     [ufc_max] => 0
     [ufc_min] => 0
     [custom_user_upload] => 0
     [num_file_upload] => 5
     [num_URI_upload] => 3
     [can_post_comments] => 1
     [can_upload_pictures] => 1
     [can_create_albums] => 1
     [has_admin_access] => 1
     [pub_upl_need_approval] => 0
     [priv_upl_need_approval] => 0
     [group_name] => Administrators
     [upload_form_config] => 0
     [group_quota] => 0
     [can_see_all_albums] => 1
     [group_id] => 1
     [groups] => Array
         (
             [1] => 1
         )
  
  )
  
  ==========================
  Queries:
  ------------------
  Array
  (
     
• => SELECT extension, mime, content FROM cpg130_filetypes;
     [1] => SELECT * FROM cpg130_users WHERE user_id='1'AND user_active = 'YES' AND user_password != '' AND BINARY MD5(user_password) = '1da0decc66005603037458de1c82a47a'
     [2] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cpg130_usergroups WHERE group_id in (1)
     [3] => SELECT group_name FROM  cpg130_usergroups WHERE group_id= 1
     [4] => DELETE FROM cpg130_banned WHERE expiry < 1092844513
     [5] => SELECT * FROM cpg130_banned WHERE ip_addr='68.11.94.229' OR ip_addr='68.11.94.229' OR user_id=1
     [6] => SELECT cid, name, description, thumb FROM cpg130_categories WHERE parent = ''  ORDER BY pos
     [7] => SELECT aid FROM cpg130_albums WHERE category>=10000
     [8] => SELECT count(*) FROM cpg130_pictures, cpg130_albums WHERE cpg130_pictures.aid = cpg130_albums.aid AND category >= 10000
     [9] => SELECT cid, name, description, thumb FROM cpg130_categories WHERE parent = '1'  ORDER BY pos
     [10] => SELECT aid FROM cpg130_albums WHERE category = 2
     [11] => SELECT count(*) FROM cpg130_pictures, cpg130_albums WHERE cpg130_pictures.aid = cpg130_albums.aid AND category = 2
     [12] => SELECT count(*) FROM cpg130_albums as a WHERE category = '2'
     [13] => SELECT a.aid, a.title, a.description, visibility, filepath, filename, url_prefix, pwidth, pheight FROM cpg130_albums as a LEFT JOIN cpg130_pictures as p ON a.thumb=p.pid WHERE category=2 ORDER BY a.pos LIMIT 0,1
     [14] => SELECT aid, count(pid) as pic_count, max(pid) as last_pid, max(ctime) as last_upload FROM cpg130_pictures WHERE aid IN (4) AND approved = 'YES' GROUP BY aid
     [15] => SELECT cid, name, description, thumb FROM cpg130_categories WHERE parent = '2'  ORDER BY pos
     [16] => SELECT aid FROM cpg130_albums WHERE category = 3
     [17] => SELECT count(*) FROM cpg130_pictures, cpg130_albums WHERE cpg130_pictures.aid = cpg130_albums.aid AND category = 3
     [18] => SELECT count(*) FROM cpg130_albums as a WHERE category = '3'
     [19] => SELECT a.aid, a.title, a.description, visibility, filepath, filename, url_prefix, pwidth, pheight FROM cpg130_albums as a LEFT JOIN cpg130_pictures as p ON a.thumb=p.pid WHERE category=3 ORDER BY a.pos LIMIT 0,1
     [20] => SELECT aid, count(pid) as pic_count, max(pid) as last_pid, max(ctime) as last_upload FROM cpg130_pictures WHERE aid IN (5) AND approved = 'YES' GROUP BY aid
     [21] => SELECT cid, name, description, thumb FROM cpg130_categories WHERE parent = '3'  ORDER BY pos
     [22] => SELECT aid FROM cpg130_albums WHERE category = 4
     [23] => SELECT count(*) FROM cpg130_pictures, cpg130_albums WHERE cpg130_pictures.aid = cpg130_albums.aid AND category = 4
     [24] => SELECT count(*) FROM cpg130_albums as a WHERE category = '4'
     [25] => SELECT a.aid, a.title, a.description, visibility, filepath, filename, url_prefix, pwidth, pheight FROM cpg130_albums as a LEFT JOIN cpg130_pictures as p ON a.thumb=p.pid WHERE category=4 ORDER BY a.pos LIMIT 0,1
     [26] => SELECT aid, count(pid) as pic_count, max(pid) as last_pid, max(ctime) as last_upload FROM cpg130_pictures WHERE aid IN (6) AND approved = 'YES' GROUP BY aid
     [27] => SELECT cid, name, description, thumb FROM cpg130_categories WHERE parent = '4'  ORDER BY pos
     [28] => SELECT aid FROM cpg130_albums as a WHERE category = '0'
     [29] => SELECT count(*) FROM cpg130_albums as a WHERE category>0
     [30] => SELECT count(*) FROM cpg130_pictures as p LEFT JOIN cpg130_albums as a ON a.aid=p.aid WHERE a.category>=0
     [31] => SELECT count(*) FROM cpg130_comments as c LEFT JOIN cpg130_pictures as p ON c.pid=p.pid LEFT JOIN cpg130_albums as a ON a.aid=p.aid WHERE a.category>=0
     [32] => SELECT count(*) FROM cpg130_categories WHERE 1
     [33] => SELECT sum(hits) FROM cpg130_pictures as p LEFT JOIN cpg130_albums as a ON p.aid=a.aid WHERE a.category>=0
     [34] => SELECT count(*) FROM cpg130_albums as a WHERE category = '0'
     [35] => SELECT a.aid, a.title, a.description, visibility, filepath, filename, url_prefix, pwidth, pheight FROM cpg130_albums as a LEFT JOIN cpg130_pictures as p ON a.thumb=p.pid WHERE category=0 ORDER BY a.pos LIMIT 0,3
     [36] => SELECT aid, count(pid) as pic_count, max(pid) as last_pid, max(ctime) as last_upload FROM cpg130_pictures WHERE aid IN (1, 2, 3) AND approved = 'YES' GROUP BY aid
     [37] => SELECT COUNT(*) from cpg130_pictures WHERE approved = 'YES' AND aid IN (4,5,6,1,2,3)
     [38] => SELECT pid, filepath, filename, url_prefix, filesize, pwidth, pheight, ctime, aid, aid FROM cpg130_pictures WHERE approved = 'YES' AND aid IN (4,5,6,1,2,3)  ORDER BY RAND() LIMIT 8
     [39] => SELECT COUNT(*) from cpg130_pictures WHERE approved = 'YES' AND aid IN (4,5,6,1,2,3)
     [40] => SELECT pid, filepath, filename, url_prefix, filesize, pwidth, pheight, ctime, aid,title, caption, owner_id, owner_name, aid FROM cpg130_pictures WHERE approved = 'YES' AND aid IN (4,5,6,1,2,3)  ORDER BY pid DESC  LIMIT 0 ,8
  )
  
  ==========================
  GET :
  ------------------
  Array
  (
  )
  
  ==========================
  POST :
  ------------------
  Array
  (
  )
  
  ==========================
  VERSION INFO :
  ------------------
  PHP version: 4.3.3 - OK
  ------------------
  mySQL version: 3.23.58
  ==========================
  Module: gd
  ------------------
  GD Support enabled
  GD Version bundled (2.0.15 compatible)
  FreeType Support enabled
  FreeType Linkage with freetype
  GIF Read Support enabled
  JPG Support enabled
  PNG Support enabled
  WBMP Support enabled
  XBM Support enabled
  ==========================
  Module: mysql
  ------------------
  Active Persistent Links 0
  Active Links 1
  Client API version 3.23.58
  MYSQL_MODULE_TYPE external
  MYSQL_SOCKET /var/lib/mysql/mysql.sock
  MYSQL_INCLUDE -I/usr/include/mysql
  MYSQL_LIBS -L/usr/lib/mysql -lmysqlclient  
  ==========================
  Module: zlib
  ------------------
  ZLib Support enabled
  Compiled Version 1.1.3
  Linked Version 1.1.4
  ==========================
  Server restrictions (safe mode)?
  ------------------
  Directive | Local Value | Master Value
  safe_mode | Off | Off
  safe_mode_exec_dir | no value | no value
  safe_mode_gid | Off | Off
  safe_mode_include_dir | no value | no value
  safe_mode_exec_dir | no value | no value
  sql.safe_mode | Off | Off
  disable_functions | no value | no value
  file_uploads | On | On
  include_path | .:/php/includes:/usr/share/php | .:/php/includes:/usr/share/php
  open_basedir | no value | no value
  ==========================
  email
  ------------------
  Directive | Local Value | Master Value
  sendmail_from | me@localhost.com | me@localhost.com
  sendmail_path | /usr/sbin/sendmail -t -i | /usr/sbin/sendmail -t -i
  SMTP | localhost | localhost
  smtp_port | 25 | 25
  ==========================
  Size and Time
  ------------------
  Directive | Local Value | Master Value
  max_execution_time | 60 | 60
  max_input_time | 60 | 60
  upload_max_filesize | 2M | 2M
  post_max_size | 8M | 8M
  ==========================
  Page generated in 0.66 seconds - 41 queries in 0.431 seconds - Album set : AND aid IN (4,5,6,1,2,3) [/i]

[Gerry]

Additional info - I did send the message to my host service as directed and here is my PHP info:
phpMyAdmin 2.3.2
MySQL 3.23.58 running on localhost as gerry@localhost

[Joachim Müller]

An internal server error usually is what it says: it is caused by the server (misconfiguration). You should do as the error message suggests and take a look into the server logs. Make sure the file is not corrupt and that you have uploaded it using the proper ftp mode. To mnake that sure, get a fresh copy of the coppermine package and re-upload the file in question.
Please post a link and test user account (non-admin) with upload privileges as well so we can test.

GauGau

[Gerry]

www.neworleanslaughs.com/ml

userid & pw  test/test

how can I identify the possible corrupt file?

I'm going to resend my message to the ISP

thanks

[Gerry]

Problem resolved - I tried a smaller picture and it ran ok - the ones that I was trying were smaller than the config value of 1024... about 850 - anyway I compressed them and everything is working fine

thanks
gerry

[Joachim Müller]

The max size limits are only wishfull thinking if your server settings (php.ini and apache.conf, which usually can't be changed by you when webhosted) are set to a lower value. Please find out more on the sticky threads (the ones with pin icons) on this very sub-board.

GauGau