Can't upload any files!

[janellepierzinaorg]

When I upload files, it gives me the broken link sign so nothing uploads. I've followed all the directions, I don't know what I'm doing wrong!

USER:
------------------
Array
(
    [ID] => 67cd4a538cdc161a7b8822fdf1c06ecd
    [am] => 1
)

==========================
USER DATA:
------------------
Array
(
    [user_id] => 1
    [user_group] => 1
    [user_active] => YES
    [user_name] => janelle
    [user_password] => ********
    [user_lastvisit] => 2005-08-20 15:11:02
    [user_regdate] => 2005-08-18 18:08:35
    [user_group_list] =>
    [user_email] =>
    [user_website] =>
    [user_location] =>
    [user_interests] =>
    [user_occupation] =>
    [user_actkey] =>
    [disk_max] => 0
    [disk_min] => 0
    [can_rate_pictures] => 1
    [can_send_ecards] => 1
    [ufc_max] => 3
    [ufc_min] => 3
    [custom_user_upload] => 0
    [num_file_upload] => 5
    [num_URI_upload] => 3
    [can_post_comments] => 1
    [can_upload_pictures] => 1
    [can_create_albums] => 1
    [has_admin_access] => 1
    [pub_upl_need_approval] => 0
    [priv_upl_need_approval] => 0
    [group_name] => Administrators
    [upload_form_config] => 3
    [group_quota] => 0
    [can_see_all_albums] => 1
    [group_id] => 1
    [groups] => Array
        (
            [1] => 1
        )

)

==========================
Queries:
------------------
Array
(
   

• => SELECT extension, mime, content FROM cpg_filetypes;
      [1] => SELECT * FROM cpg_users WHERE user_id='1'AND user_active = 'YES' AND user_password != '' AND BINARY MD5(user_password) = 'effd5b53d717c50bc8894db3829c47c3'
      [2] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cpg_usergroups WHERE group_id in (1)
      [3] => SELECT group_name FROM  cpg_usergroups WHERE group_id= 1
      [4] => DELETE FROM cpg_banned WHERE expiry < '2005-08-20 17:45:52'
      [5] => SELECT * FROM cpg_banned WHERE ip_addr='70.18.153.159' OR ip_addr='70.18.153.159' OR user_id=1
      [6] => SELECT aid, title FROM cpg_albums WHERE 1
  )
  
  ==========================
  GET :
  ------------------
  Array
  (
      [insert] => 1
  )
  
  ==========================
  POST :
  ------------------
  Array
  (
      [d0000] => 1
      [pics] => Array
          (
             
• => i0000
              [1] => i0001
          )
  
      [album_lb_id_i0000] => d0000
      [picfile_i0000] => QmlnQnJvdGhlci9DQlNQcm9tb3Rpb25hbEltYWdlcy8wMDEuUE5H
      [album_lb_id_i0001] => d0000
      [picfile_i0001] => QmlnQnJvdGhlci9DQlNQcm9tb3Rpb25hbEltYWdlcy8wMDIuUE5H
      [insert] => Insert selected files
  )
  
  ==========================
  VERSION INFO :
  ------------------
  PHP version: 4.3.11 - OK
  ------------------
  mySQL version: 4.0.25-standard
  ------------------
  Coppermine version: 1.3.3
  ==========================
  Module: gd
  ------------------
  GD Support enabled
  GD Version bundled (2.0.28 compatible)
  FreeType Support enabled
  FreeType Linkage with freetype
  GIF Read Support enabled
  GIF Create Support enabled
  JPG Support enabled
  PNG Support enabled
  WBMP Support enabled
  XBM Support enabled
  ==========================
  Module: mysql
  ------------------
  Active Persistent Links 0
  Active Links 1
  Client API version 4.0.25
  MYSQL_MODULE_TYPE external
  MYSQL_SOCKET /var/lib/mysql/mysql.sock
  MYSQL_INCLUDE -I/usr/include/mysql
  MYSQL_LIBS -L/usr/lib -lmysqlclient 
  ==========================
  Module: zlib
  ------------------
  ZLib Support enabled
  Compiled Version 1.1.4
  Linked Version 1.1.4
  ==========================
  Server restrictions (safe mode)?
  ------------------
  Directive | Local Value | Master Value
  safe_mode | Off | Off
  safe_mode_exec_dir | no value | no value
  safe_mode_gid | Off | Off
  safe_mode_include_dir | no value | no value
  safe_mode_exec_dir | no value | no value
  sql.safe_mode | Off | Off
  disable_functions | no value | no value
  file_uploads | On | On
  include_path | .:/usr/lib/php:/usr/local/lib/php | .:/usr/lib/php:/usr/local/lib/php
  open_basedir | no value | no value
  ==========================
  email
  ------------------
  Directive | Local Value | Master Value
  sendmail_from | no value | no value
  sendmail_path | /usr/sbin/sendmail -t -i | /usr/sbin/sendmail -t -i
  SMTP | localhost | localhost
  smtp_port | 25 | 25
  ==========================
  Size and Time
  ------------------
  Directive | Local Value | Master Value
  max_execution_time | 30 | 30
  max_input_time | -1 | -1
  upload_max_filesize | 2M | 2M
  post_max_size | 55M | 55M
  ==========================
  Page generated in 0.101 seconds - 7 queries in 0.001 seconds - Album set :

[Nibbler]

Trouble-Shooting the upload process

[janellepierzinaorg]

I did what it said there and it still isn't working.

[kegobeer]

Upload problems?
What should I do first?
Troubleshooting the upload process.
General upload troubleshooting.

How to ask/how to search
How to ask your question.
How to search.

[janellepierzinaorg]

I went through all of that and did everything and it still isn't working! I need real help.

[kegobeer]

No you haven't.  The tutorial explains you need to post a test account and a link to your site.

[janellepierzinaorg]

Sorry. Test account is:

username: test
password: password

www.janellepierzina.org/gallery

[kegobeer]

I can't log in - verify the username and password is correct.

[janellepierzinaorg]

Woops. Try now. It's fixed.

[kegobeer]

Does your host allow file uploads?  You need to ask.  Have you searched the forums for "check that the server allows file uploads"? How to search.

You also have set your maximum file size way too high - set it back to around 2000 kb.

Have you tried batch adding files instead of using the web interface?  Refer to the documentation for how to batch add.

[janellepierzinaorg]

Does your host allow file uploads?  You need to ask.  Have you searched the forums for "check that the server allows file uploads"? How to search.

You also have set your maximum file size way too high - set it back to around 2000 kb.

Have you tried batch adding files instead of using the web interface?  Refer to the documentation for how to batch add.

My host does allow file uploads, and I have tried batch adding files.  Nothing has worked.

[kegobeer]

Are you using GD or ImageMagick?

[janellepierzinaorg]

I think ImageMagick.

I cliccked on the broken file icon when I tried to upload them through batch adding (again) and I get this error message:

Error executing ImageMagick - Return value: 127

Cmd line :
/usr/bin/convert -quality 80 -antialias -geometry 100x75 'albums/BigBrother/CBSPromotionalImages/001.PNG' 'albums/BigBrother/CBSPromotionalImages/thumb_001.PNG'


The convert program said:
sh: line 1: /usr/bin/convert: No such file or directory

[kegobeer]

That's what I thought.  You either don't have the ImageMagick binaries available, or the path is incorrect.  Switch to GD2.

[janellepierzinaorg]

How do I do that?

[kegobeer]

In your config settings.  Please read the documentation.

[janellepierzinaorg]

You were right. I fixed that and everything works now. Thank you SO much for your time and for your help.

[Serapis]

* Serapis salutes to kegobeer's patience

and wonders ...