Violating TOS/AUP Last Warning [server resource usage]

[Ice_Cream]

I just got this email:

Hello,



Our technical support department found out your account's server resource usage.



User
Domain
%CPU
%MEM
Mysql Processes

tokiohot
deutschbilder.com
20.25
6.71
0.2

Top Process
%CPU 69.0
[php ]

Top Process
%CPU 65.0
/usr/bin/php displayimage.php

Top Process
%CPU 51.0
[php ]




Currently your account is violating our terms of use.



Excessive Resource User Policy: Resources are defined as bandwidth and/or processor utilization. A website is considered to be using "Excessive amounts of resources" when it monopolizes the resources available by using 10% or more of system resources for longer than 60 seconds or generates over 32,500 requests per hour. There are numerous activities that could cause such problems; these include: CGI scripts, PHP, FTP, HTTP, etc. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. We reserve the rights to suspend or terminate any hosting account that we feel is jeopardizing our network. RackSlash Networks will be the sole and final arbiter as to what constitutes a violation of this policy.



This time, we like you to optimize your code if it is possible. After you finish optimizing your code, let us know and we will give you usage log after 24 hours.



If it does not changing anything on resource usage, we believe it is because of the traffic on your site. We believe current your site is not fitting on shared hosting package.



Our most of customers are changing their plan to Semi-Dedicated Package when they reach the high traffic.



You may able to upgrade to VPS or small dedicated package, but we recommend our semi-dedicated package which will allow you to use more resources.



Here is benefit and specs with our semi-dedicated package.



Semi-Dedicated Package

(There are servers for Semi-Dedicated Package)

- 10GB Disk Space

- 400GB Traffic

- 25 FTP Account

- 100 Sub Domains

- 10 Parked Domains

- 10 Add-on Domains

- 25 MySQL Database

- 120 Email Accounts

- 2000 Email lists

- Able to use upto 30% of server resource.

- Less than 10 accounts are in the server. (We locate accounts based on server load, it some server only holds 2 accounts. We do not charge extra unless the site requires full dedicated server)

- No worry on Security and Monitoring, not like VPS

$50.50/month with FREE SETUP



Let us know if you have any question and please finish optimization in 12 hours.



Thank you.



Sincerely,

Sales Department,

RackSlash Networks

sales@rackslash.com

My two galleries hosted on that domain: TH, Tatu

They were only set up in the last few days and I'm already getting hassled about server resourse usage! 69% server usage is excessive! The watermarks are already on the pictures, they are not being created on the server. What could I do to lower the amount of resources my galleries use?! If anyone could help, and quick as my site will be taken down in about 9 hours if I don't sort this, I would *greatly* appreciate it!!!

[Ice_Cream]

I just emailed them back and now they are saying my site will have to be taken down in 2-3 hours as it's continuously using 30% CPU  So I've taken my popular coppermine board down. I guess I'm gonna have to try other software unless anyone knows a solution..

[Joachim Müller]

seems like the pages both are disabled already, so I wasn't able to take a look. I suspect that you had a large number of queries executed on the start page by showing a large number of meta albums and details. Another possible issue might be that you're showing popular stuff, so you might simply have gotten a lot of traffic, by real users or by hotlinking, offline copiers or search engine spiders. Hard to advice anything without access to detailed server logs and looking at your site.