Registered user can upload single file but not multiple

[greylin]

I have uploaded successfully via FTP, Batch Add and Web Publishing Wizard but I am having a problem with registered users uploading via http.  For some reason it works fine if, under "Groups", I allow only one upload box.  Any more than that (eg, the default 5) and a file seems to upload but when I try to add a title and description, I get the message "The previous file could not be placed.  You have successfully placed all the files."

I am the gallery administrator, but the script was installed and is maintained by someone else.

The gallery is at http://tinyurl.com/yxultf.  I have enabled debug mode and set up a test user account.  Username is "billy" and password = "password".  The folder with upload permission is "/sports/polo".

[Sami]

This is not a permission issue !
Moving to upload support board...

[Joachim Müller]

For troubleshooting purposes, you should do as suggested in the upload troubleshooting section of the docs even if single uploads appear to work fine.
I recommend checking permissions on the albums folder (and everything within it), especially the userpics subfolder. The subfolder that should correspond to the user "billy" which should be http://www.sandhurst.mod.uk/cpg/albums/userpics/10005/ doesn't exist, so I guess the user the webserver runs under doesn't have the needed permissions.
Side-note: you're running cpg1.4.8, you should upgrade to cpg1.4.9.

[greylin]

Sorry - I thought I had put it in the upload support board.  Mea culpa.

[greylin]

When trying to set directory permissions I get "500 'SITE CHMOD 777 /cpg/albums/userpics': command not understood" - and  I recall now that the site is hosted on a Windows server so I need to speak to tech support.  Thanks for help given so far.

[Joachim Müller]

Then do exactly as suggested in the permissions section of the docs - there's a chapter for setting permissions on Windows as well. If this doesn't help, ask your webhost for support.

[greylin]

"The server doesn't support changing file permissions" so it's off to tech support for me.  Thanks for your detailed advice though.

[greylin]

hanks for your detailed advice though.

Eek!  Didn't mean that to sound sarcastic.  Thanks for the link to the detailed advice!