Picture issues

[klearity]

I have been having issues trying to upload photos.
I have increased the size limit to allow for larger pics so I do not think this is the problem.

When I batch added some pictures last night certain pics would not show up as a thumbnail over to the right and would not upload.

I thought that perhaps the picture was not uploaded onto the server and reloaded it there a few times but still I could not upload to CM.

I thought maybe that CM did not like picture titles such as pic05.01.jpg, so I changed the name to pic0501.jpg.
I still could not upload it.

I tried to upload it using the upload function and it seemed to work but when it said to continue and pick an album that did not work. I get this error:
Error 500 - Internal server error

An internal server error has occured!
Please try again later.

And on the main page of my gallery is have debug info which I don't understand.

USER:
------------------
Array
(
    [ID] => dcc6bc08e6b67e1b4f531bb76aeb5206
    [am] => 1
    [lang] => english
    [lap] => 2
)

==========================
USER DATA:
------------------
Array
(
    [user_id] => 1
    [user_name] => ok5allegra
    [groups] => Array
        (
           

• => 1
          )
  
      [disk_max] => 0
      [disk_min] => 0
      [can_rate_pictures] => 1
      [can_send_ecards] => 1
      [ufc_max] => 3
      [ufc_min] => 3
      [custom_user_upload] => 0
      [num_file_upload] => 5
      [num_URI_upload] => 3
      [can_post_comments] => 1
      [can_upload_pictures] => 1
      [can_create_albums] => 1
      [has_admin_access] => 1
      [pub_upl_need_approval] => 0
      [priv_upl_need_approval] => 0
      [group_name] => Administrators
      [upload_form_config] => 3
      [group_quota] => 0
      [can_see_all_albums] => 1
      [group_id] => 1
  )
  
  ==========================
  Queries:
  ------------------
  Array
  (
     
• => SELECT extension, mime, content, player FROM cpg1410_filetypes; (0.001s)
      [1] => delete from `db203692262`.cpg1410_sessions where time<1178211549 and remember=0; (0s)
      [2] => delete from `db203692262`.cpg1410_sessions where time<1177005549; (0s)
      [3] => select user_id from `db203692262`.cpg1410_sessions where session_id=md5("bd73d6fbc652d547c9b43c3d268cd4a8617e3af6b477a18bf9b645c281a22f4d"); (0s)
      [4] => select user_id as id, user_password as password from `db203692262`.cpg1410_users where user_id=1 (0s)
      [5] => SELECT u.user_id AS id, u.user_name AS username, u.user_password AS password, u.user_group+100 AS group_id FROM `db203692262`.cpg1410_users AS u INNER JOIN `db203692262`.cpg1410_usergroups AS g ON u.user_group=g.group_id WHERE u.user_id='1' (0s)
      [6] => SELECT user_group_list FROM `db203692262`.cpg1410_users AS u WHERE user_id='1' and user_group_list <> ''; (0s)
      [7] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cpg1410_usergroups WHERE group_id in (1) (0s)
      [8] => SELECT group_name FROM  cpg1410_usergroups WHERE group_id= 1 (0s)
      [9] => update `db203692262`.cpg1410_sessions set time='1178215149' where session_id=md5('bd73d6fbc652d547c9b43c3d268cd4a8617e3af6b477a18bf9b645c281a22f4d'); (0s)
      [10] => SELECT user_favpics FROM cpg1410_favpics WHERE user_id = 1 (0s)
      [11] => DELETE FROM cpg1410_banned WHERE expiry < '2007-05-03 17:59:09' (0s)
      [12] => SELECT * FROM cpg1410_banned WHERE (ip_addr='24.89.208.225' OR ip_addr='24.89.208.225' OR user_id=1) AND brute_force=0 (0s)
      [13] => SELECT aid, title FROM cpg1410_albums WHERE category < 10000 ORDER BY title (0s)
      [14] => SELECT aid, title FROM cpg1410_albums WHERE category='10001' ORDER BY title (0s)
      [15] => SELECT COUNT(*) FROM cpg1410_pictures WHERE approved = 'NO' (0s)
      [16] => SELECT unique_ID FROM cpg1410_temp_data (0s)
      [17] => INSERT INTO cpg1410_temp_data VALUES ('7d3a6d03', 'YToxOntpOjA7YToyOntzOjExOiJhY3R1YWxfbmFtZSI7czoxMToic2QwNl8wOS5qcGciO3M6MTQ6InRlbXBvcmFyeV9uYW1lIjtzOjIzOiJtSFRUUF90ZW1wX2FjNDdiNDdiLmpwZyI7fX0=', '1178215149') (0s)
  )
  
  ==========================
  GET :
  ------------------
  Array
  (
  )
  
  ==========================
  POST :
  ------------------
  Array
  (
      [URI_array] => Array
          (
             
• =>
              [1] =>
              [2] =>
          )
  
      [control] => phase_1
  )
  
  ==========================
  VERSION INFO :
  ------------------
  PHP version: 4.4.4 - OK
  ------------------
  mySQL version: 4.0.27-standard-log
  ------------------
  Coppermine version: 1.4.10(stable)
  ==========================
  Module: GD
  ------------------
  GD Version: bundled (2.0.28 compatible)
  FreeType Support: 1
  FreeType Linkage: with freetype
  T1Lib Support:
  GIF Read Support: 1
  GIF Create Support: 1
  JPG Support: 1
  PNG Support: 1
  WBMP Support: 1
  XBM Support: 1
  JIS-mapped Japanese Font Support:
  
  ==========================
  Module: mysql
  ------------------
  MySQL Supportenabled
  Active Persistent Links 0
  Active Links 1
  Client API version 4.0.25
  MYSQL_MODULE_TYPE external
  MYSQL_SOCKET /var/run/mysqld/mysqld.sock
  MYSQL_INCLUDE -I/usr/include/mysql
  MYSQL_LIBS -L/usr/lib -lmysqlclient 
  ==========================
  Module: zlib
  ------------------
  ZLib Support enabled
  Compiled Version 1.2.1
  Linked Version 1.2.1
  ==========================
  Server restrictions (safe mode)?
  ------------------
  Directive | Local Value | Master Value
  safe_mode | Off | Off
  safe_mode_exec_dir | /usr/local/php/bin | /usr/local/php/bin
  safe_mode_gid | Off | Off
  safe_mode_include_dir | no value | no value
  safe_mode_exec_dir | /usr/local/php/bin | /usr/local/php/bin
  sql.safe_mode | Off | Off
  disable_functions | no value | no value
  file_uploads | On | On
  include_path | .:/usr/local/lib/php | .:/usr/local/lib/php
  open_basedir | no value | no value
  ==========================
  email
  ------------------
  Directive | Local Value | Master Value
  sendmail_from | no value | no value
  sendmail_path | /usr/sbin/sendmail -t -i  | /usr/sbin/sendmail -t -i
  SMTP | localhost | localhost
  smtp_port | 25 | 25
  ==========================
  Size and Time
  ------------------
  Directive | Local Value | Master Value
  max_execution_time | 50000 | 50000
  max_input_time | -1 | -1
  upload_max_filesize | 20M | 20M
  post_max_size | 8M | 8M
  ==========================
  Page generated in 0.094 seconds - 18 queries in 0.001 seconds - Album set : ; Meta set: ;
  
  Can anyone help me?
  
  

[Nibbler]

http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble

You are running into server side restrictions imposed by your webhost. Try smaller files or take it up with them.

[klearity]

What could be wrong from the webhost's perspective?
The picture uploads to the server and when I view it from the webpage I can see it.
So I don't understand what is wrong?

I have max size for uploaded files set at 3000 and max height or width set at 6000.

The pictures fall within that range.

I just don't know what to say if I ask for help from the host?

[Nibbler]

Tell them you get a 'Error 500 - Internal server error' message.

[klearity]

They cant see a problem on their end.
I really didn't want to have to resize the pics to any large degree.

I have video files which are much bigger uploaded on the server.

Most of the pics are below 1000 kb in size.

[Nibbler]

Then do as suggested - http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble

[klearity]

I did that.
The same thing happens.
I just get error 500.
No more detail.

This is frustrating me.

[Nibbler]

4.11.4 Upload troubleshooting

If you are experiencing issues with coppermine's upload process, temporarily change your coppermine settings as suggested below to get more detailed error messages:

    * Go to your coppermine page and log in as admin
    * Go to the config screen
    * Scroll to the bottom of the page
    * Expand the "Maintenance settings" section by clicking on it
    * Enable debug mode for everyone
    * Leave display of notices switched off
    * Save the new settings by clicking on "Save new configuration"
    * Go to the "groups" panel
    * Set the upload form configuration for all groups to "Single file uploads only" (set File upload boxes to "1", URI upload boxes to "0" and No. of boxes to "fixed")
    * Save your new settings

Then try to upload (using http uploads, even if you experienced troubles using another upload method) - you should get a more detailed error message that tells you what exactly goes wrong with your uploads. If the error message doesn't mean anything to you, search the support board for the error message you get.
When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested.

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!

[klearity]

Here is the test user

the name is: test
and password: sundance.

http://www.ellenpageinfo.com/cpg1410/index.php

[Joachim Müller]

Oh great - we have a test user account. Sadly, the test user account doesn't have upload privileges.

Stop wasting our time and do exactly as suggested.

[klearity]

I think I have it fixed.
I am new to this and I don't always know where to find all the parts that I need to change.

I am not trying to waste anyone's time.

I am sorry for problems I may have caused.

[Joachim Müller]

Uploading worked as expected (see http://www.ellenpageinfo.com/cpg1410/displayimage.php?pos=-573). What's the actual problem?

[klearity]

I saw the pic you uploaded. Thanks for helping.

The problem is with big pictures.
Pictures around 3000 px wide/high, or close to 1000 kb in size.
These are the pictures that will not upload.
Smaller one's load fine.
But I would prefer not to have to resize the pictures.

For the quota - the admin account has one of 0kb. Does that mean that there is no set quota?