High Quality Images

[dramaqueen520]

For the past few months, I have been unable to upload high quality images to my gallery. I contacted my host about this but she isn't too familiar with Coppermine, so she was unable to help.

When I try to upload high quality images through batch add, when I get to the screen where I place the image in an album, there is an "x" where the thumbnail should be.

When I try to upload high quality images regularly through upload file, I will get to the screen that says "1 uploads were successful. Please click 'Continue' to add the files to albums." Then when I click "Continue" the screen goes white and nothing happens.

I used to be able to upload high quality images to my gallery until recently. I don't know much about Coppermine, so I don't know what information I need to provide for my problem to be solved. My host told me she increased my gallery space so I don't believe that's the problem. Below is the link to my gallery. If you need anymore information, please let me know. Thanks for your help!

http://k-panabaker.com/photos

[Nibbler]

http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble

Probably hitting server-side resource limitations.

[dramaqueen520]

Since I can only get to the upload image screen, here's the Debug info:

USER:
------------------
Array
(
    [ID] => cf1211df1f4297c117f08880b29a295b
    [am] => 1
    [lang] => english
    [liv] => Array
        (
           

• => 1022
              [1] => 75
          )
  
      [lap] => 1
  )
  
  ==========================
  USER DATA:
  ------------------
  Array
  (
      [user_id] => 1
      [user_name] => kpanabaker
      [groups] => Array
          (
             
• => 1
          )
  
      [disk_max] => 0
      [disk_min] => 0
      [can_rate_pictures] => 1
      [can_send_ecards] => 1
      [ufc_max] => 0
      [ufc_min] => 0
      [custom_user_upload] => 0
      [num_file_upload] => 1
      [num_URI_upload] => 0
      [can_post_comments] => 1
      [can_upload_pictures] => 1
      [can_create_albums] => 1
      [has_admin_access] => 1
      [pub_upl_need_approval] => 0
      [priv_upl_need_approval] => 0
      [group_name] => Administrators
      [upload_form_config] => 0
      [group_quota] => 0
      [can_see_all_albums] => 1
      [group_id] => 1
  )
  
  ==========================
  Queries:
  ------------------
  Array
  (
     
• => SELECT extension, mime, content, player FROM cp_filetypes; (0s)
      [1] => select * from cp_plugins order by priority asc; (0s)
      [2] => delete from `emerald_kgallery`.cp_sessions where time<1184622600 and remember=0; (0s)
      [3] => delete from `emerald_kgallery`.cp_sessions where time<1183416600; (0s)
      [4] => select user_id from `emerald_kgallery`.cp_sessions where session_id=md5("f631fed4eea0765dabe1575d18730e5abbfadda9b429db89be712846823eb42a"); (0s)
      [5] => select user_id as id, user_password as password from `emerald_kgallery`.cp_users where user_id=1 (0s)
      [6] => SELECT u.user_id AS id, u.user_name AS username, u.user_password AS password, u.user_group+100 AS group_id FROM `emerald_kgallery`.cp_users AS u INNER JOIN `emerald_kgallery`.cp_usergroups AS g ON u.user_group=g.group_id WHERE u.user_id='1' (0s)
      [7] => SELECT user_group_list FROM `emerald_kgallery`.cp_users AS u WHERE user_id='1' and user_group_list <> ''; (0s)
      [8] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cp_usergroups WHERE group_id in (1) (0s)
      [9] => SELECT group_name FROM  cp_usergroups WHERE group_id= 1 (0s)
      [10] => update `emerald_kgallery`.cp_sessions set time='1184626200' where session_id=md5('f631fed4eea0765dabe1575d18730e5abbfadda9b429db89be712846823eb42a'); (0s)
      [11] => SELECT user_favpics FROM cp_favpics WHERE user_id = 1 (0s)
      [12] => DELETE FROM cp_banned WHERE expiry < '2007-07-16 22:50:01' (0s)
      [13] => SELECT * FROM cp_banned WHERE (ip_addr='68.215.73.174' OR ip_addr='68.215.73.174' OR user_id=1) AND brute_force=0 (0s)
      [14] => SELECT aid, title FROM cp_albums WHERE category < 10000 ORDER BY title (0s)
      [15] => SELECT aid, title FROM cp_albums WHERE category='10001' ORDER BY title (0s)
      [16] => DELETE FROM cp_temp_data WHERE timestamp < 1184622601 (0s)
      [17] => SELECT COUNT(*) FROM cp_pictures WHERE approved = 'NO' (0s)
      [18] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='23' AND cat.cid=alb.category (0s)
      [19] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='18' AND cat.cid=alb.category (0s)
      [20] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='19' AND cat.cid=alb.category (0s)
      [21] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='83' AND cat.cid=alb.category (0s)
      [22] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='78' AND cat.cid=alb.category (0s)
      [23] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='21' AND cat.cid=alb.category (0s)
      [24] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='16' AND cat.cid=alb.category (0s)
      [25] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='12' AND cat.cid=alb.category (0s)
      [26] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='7' AND cat.cid=alb.category (0s)
      [27] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='24' AND cat.cid=alb.category (0s)
      [28] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='29' AND cat.cid=alb.category (0s)
      [29] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='31' AND cat.cid=alb.category (0s)
      [30] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='13' AND cat.cid=alb.category (0s)
      [31] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='85' AND cat.cid=alb.category (0s)
      [32] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='48' AND cat.cid=alb.category (0s)
      [33] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='55' AND cat.cid=alb.category (0s)
      [34] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='65' AND cat.cid=alb.category (0s)
      [35] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='87' AND cat.cid=alb.category (0s)
      [36] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='81' AND cat.cid=alb.category (0s)
      [37] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='64' AND cat.cid=alb.category (0s)
      [38] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='79' AND cat.cid=alb.category (0s)
      [39] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='96' AND cat.cid=alb.category (0s)
      [40] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='67' AND cat.cid=alb.category (0s)
      [41] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='46' AND cat.cid=alb.category (0s)
      [42] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='69' AND cat.cid=alb.category (0s)
      [43] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='34' AND cat.cid=alb.category (0s)
      [44] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='20' AND cat.cid=alb.category (0s)
      [45] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='49' AND cat.cid=alb.category (0s)
      [46] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='44' AND cat.cid=alb.category (0s)
      [47] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='88' AND cat.cid=alb.category (0s)
      [48] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='66' AND cat.cid=alb.category (0s)
      [49] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='74' AND cat.cid=alb.category (0s)
      [50] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='25' AND cat.cid=alb.category (0s)
      [51] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='94' AND cat.cid=alb.category (0s)
      [52] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='89' AND cat.cid=alb.category (0s)
      [53] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='41' AND cat.cid=alb.category (0s)
      [54] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='47' AND cat.cid=alb.category (0s)
      [55] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='86' AND cat.cid=alb.category (0s)
      [56] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='95' AND cat.cid=alb.category (0s)
      [57] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='91' AND cat.cid=alb.category (0s)
      [58] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='62' AND cat.cid=alb.category (0s)
      [59] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='2' AND cat.cid=alb.category (0s)
      [60] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='32' AND cat.cid=alb.category (0s)
      [61] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='4' AND cat.cid=alb.category (0s)
      [62] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='50' AND cat.cid=alb.category (0s)
      [63] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='35' AND cat.cid=alb.category (0s)
      [64] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='37' AND cat.cid=alb.category (0s)
      [65] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='38' AND cat.cid=alb.category (0s)
      [66] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='52' AND cat.cid=alb.category (0s)
      [67] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='39' AND cat.cid=alb.category (0s)
      [68] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='60' AND cat.cid=alb.category (0s)
      [69] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='26' AND cat.cid=alb.category (0s)
      [70] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='68' AND cat.cid=alb.category (0s)
      [71] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='56' AND cat.cid=alb.category (0s)
      [72] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='76' AND cat.cid=alb.category (0s)
      [73] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='3' AND cat.cid=alb.category (0s)
      [74] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='33' AND cat.cid=alb.category (0s)
      [75] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='51' AND cat.cid=alb.category (0s)
      [76] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='54' AND cat.cid=alb.category (0s)
      [77] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='82' AND cat.cid=alb.category (0s)
      [78] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='1' AND cat.cid=alb.category (0s)
      [79] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='27' AND cat.cid=alb.category (0s)
      [80] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='92' AND cat.cid=alb.category (0s)
      [81] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='70' AND cat.cid=alb.category (0s)
      [82] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='42' AND cat.cid=alb.category (0s)
      [83] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='17' AND cat.cid=alb.category (0s)
      [84] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='93' AND cat.cid=alb.category (0s)
      [85] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='22' AND cat.cid=alb.category (0s)
      [86] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='30' AND cat.cid=alb.category (0s)
      [87] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='28' AND cat.cid=alb.category (0s)
      [88] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='14' AND cat.cid=alb.category (0s)
      [89] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='10' AND cat.cid=alb.category (0s)
      [90] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='11' AND cat.cid=alb.category (0s)
      [91] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='8' AND cat.cid=alb.category (0s)
      [92] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='15' AND cat.cid=alb.category (0s)
      [93] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='5' AND cat.cid=alb.category (0s)
      [94] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='6' AND cat.cid=alb.category (0s)
      [95] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='63' AND cat.cid=alb.category (0s)
      [96] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='75' AND cat.cid=alb.category (0s)
      [97] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='84' AND cat.cid=alb.category (0s)
      [98] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='71' AND cat.cid=alb.category (0s)
      [99] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='90' AND cat.cid=alb.category (0s)
      [100] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='61' AND cat.cid=alb.category (0s)
      [101] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='9' AND cat.cid=alb.category (0s)
      [102] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='57' AND cat.cid=alb.category (0s)
      [103] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='59' AND cat.cid=alb.category (0s)
      [104] => SELECT cat.name FROM cp_categories cat, cp_albums alb WHERE alb.aid='40' AND cat.cid=alb.category (0s)
  )
  
  ==========================
  GET :
  ------------------
  Array
  (
  )
  
  ==========================
  POST :
  ------------------
  Array
  (
  )
  
  ==========================
  VERSION INFO :
  ------------------
  PHP version: 4.4.4 - OK
  ------------------
  mySQL version: 4.0.27-standard
  ------------------
  Coppermine version: 1.4.10(stable)
  ==========================
  Module: GD
  ------------------
  GD Version: bundled (2.0.28 compatible)
  FreeType Support: 1
  FreeType Linkage: with freetype
  T1Lib Support:
  GIF Read Support: 1
  GIF Create Support: 1
  JPG Support: 1
  PNG Support: 1
  WBMP Support: 1
  XBM Support: 1
  JIS-mapped Japanese Font Support:
  
  ==========================
  Module: mysql
  ------------------
  MySQL Supportenabled
  Active Persistent Links 1
  Active Links 2
  Client API version 4.0.27
  MYSQL_MODULE_TYPE external
  MYSQL_SOCKET /var/lib/mysql/mysql.sock
  MYSQL_INCLUDE -I/usr/include/mysql
  MYSQL_LIBS -L/usr/lib -lmysqlclient 
  ==========================
  Module: zlib
  ------------------
  ZLib Support enabled
  Compiled Version 1.2.1.2
  Linked Version 1.2.1.2
  ==========================
  Server restrictions (safe mode)?
  ------------------
  Directive | Local Value | Master Value
  safe_mode | Off | Off
  safe_mode_exec_dir | no value | no value
  safe_mode_gid | Off | Off
  safe_mode_include_dir | no value | no value
  safe_mode_exec_dir | no value | no value
  sql.safe_mode | Off | Off
  disable_functions | no value | no value
  file_uploads | On | On
  include_path | .:/usr/lib/php:/usr/local/lib/php | .:/usr/lib/php:/usr/local/lib/php
  open_basedir | no value | no value
  ==========================
  email
  ------------------
  Directive | Local Value | Master Value
  sendmail_from | no value | no value
  sendmail_path | /usr/sbin/sendmail -t -i | /usr/sbin/sendmail -t -i
  SMTP | localhost | localhost
  smtp_port | 25 | 25
  ==========================
  Size and Time
  ------------------
  Directive | Local Value | Master Value
  max_execution_time | 30 | 30
  max_input_time | -1 | -1
  upload_max_filesize | 5M | 5M
  post_max_size | 55M | 55M
  ==========================
  Page generated in 0.072 seconds - 105 queries in 0 seconds - Album set : ; Meta set: ;

[Nibbler]

Please follow the link I posted, read what it says, and then do it.

Thank you.

[dramaqueen520]

Not to sound rude or anything, but that's exactly what I did. I posted the debug information like the link you gave me said to do. I followed all the steps and everything. I don't recall skipping anything. Like I said before, I know nothing about Coppermine. All I know how to do is upload images so I have no idea how to fix the problem. Thanks!

[Nibbler]

This is what it says:

4.11.4 Upload troubleshooting

If you are experiencing issues with coppermine's upload process, temporarily change your coppermine settings as suggested below to get more detailed error messages:

    * Go to your coppermine page and log in as admin
    * Go to the config screen
    * Scroll to the bottom of the page
    * Expand the "Maintenance settings" section by clicking on it
    * Enable debug mode for everyone
    * Leave display of notices switched off
    * Save the new settings by clicking on "Save new configuration"
    * Go to the "groups" panel
    * Set the upload form configuration for all groups to "Single file uploads only" (set File upload boxes to "1", URI upload boxes to "0" and No. of boxes to "fixed")
    * Save your new settings

Then try to upload (using http uploads, even if you experienced troubles using another upload method) - you should get a more detailed error message that tells you what exactly goes wrong with your uploads. If the error message doesn't mean anything to you, search the support board for the error message you get.
When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested.

So you have not done the things it says to do. In fact the only thing you have done is the thing it explicitly tells you not to do.

This brings us to the final part, which is where we are now:

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!

[dramaqueen520]

Sorry, here's the test account info. I think that's what your asking for because I did everything else.

http://k-panabaker.com/photos

username: test
password: test

Again, sorry I'm not trying to be frustrating to you or anything and I really appreciate your help 

[Nibbler]

The upload limit in config is set to 1MB, so I can't test with any large images. If you have ImageMagick available on your server then try switching to that in config.

[dramaqueen520]

I checked and I don't think I have ImageMagik

[Nibbler]

Check you phpinfo.php and see what the memory_limit is set to. You will probably need 16M+ to work with high quality images. If you can't get that changed then you'll need to resize them manually first before uploading.

[dramaqueen520]

The memory_limit is 8M. I guess I'll email my host and ask her if I can get it changed to 16M. What size do you recommend I resize the pictures to if I can't get it changed?

[Nibbler]

You will have to experiment and see what size will work.

[dramaqueen520]

Okay, thanks so much for all your help! I really appreciate ti! 

[worlddown]

I got the same problem my memory is 8m any other way i can change it, i am running virtual dedicated server ?

[Nibbler]

Then you should be able to increase your own limit in php.ini

[worlddown]

where is located php.ini ?

[Nibbler]

If you don't know ask your host.

[worlddown]

i thought that it was the same path for almost all the server .

[Nibbler]

No. Either search the web or ask your host. Locking.