FTP can't find my directories

[xlxcx]

Hi, I'm sorry if this is the wrong place, but I didnt know where else to post this. I went to upload a few pictures files to my html_public today and when I went to connect through FireFTP I got

220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 16 of 50 allowed.
220-Local time is now 13:26. Server port: 21.
220 You will be disconnected after 15 minutes of inactivity.
       USER ********
331 User ******** OK. Password required
       PASS (password not shown)
230-User ******** has group access to: ********
230 OK. Current restricted directory is /
       FEAT
211-Extensions supported:
EPRT
IDLE
MDTM
SIZE
REST STREAM
MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
MLSD
ESTP
PASV
EPSV
SPSV
ESTA
AUTH TLS
PBSZ
PROT
211 End.
       PWD
257 "/" is your current location
       TYPE A
200 TYPE is now ASCII
       PASV
227 Entering Passive Mode (74,54,216,162,17,81)
       MLSD
150 Accepted data connection
226-Options: -a -l
226 23 matches total

It then times me out and says it could not locate any directories. However, when I go to access my CPanel and I go into my File manager, all my directories are there and fine.

What do I do?

[xlxcx]

I get this error message:

Error:   Connection timed out
Error:   Failed to retrieve directory listing