Photos won't download.

[Belbee]

Hey guys, I seem to have a problem with my gallery at a fansite that I run. I can see everything fine and so can most other people, but I have some people complaining to me that they can't see the photos in the gallery, they won't download at all. Is there any reason with Coppermine that that could occur or is it most likely a problem with their computers? The gallery in question is at: http://ian-thorpe.org/gallery/

[Tranz]

Do you have hotlink protection enabled and do they have security applications like Norton Internet Security that blocks referer info?

[Belbee]

It's not actually me who can't see them, it's only a couple of visitors to the site. I do have hotlink protection enabled but I really need to keep that. I have quite a number of sites that try to hotlink to the photos and my bandwidth would run out without it. I used to use the cPanel hotlink protection but that seemed to cause a lot more problems. So I changed the way I did it and now only these couple of people can't see them. Norton can be a problem with Coppermine can it? I'm just trying to work out something I can tell them to try and help them see the photos.

[Tranz]

You shouldn't have to turn off that protection because some people want to use silly software settings. Try this thread: http://www.lunarforums.com/forum/viewtopic.php?t=23214

You can edit the .htaccess file so they don't have to change anything on their side.

[Belbee]

Thankyou so much for your help. :-) Just one last question with the htaccess code, with this line here:

Code Select Expand

RewriteCond %{HTTP_REFERER} !^http://www.lunarforums.com/.*$ [NC]

Do I change the lunarforums url to my own domain?

[Tranz]

Yes, that was just an example. You should already have most of the code since you already have hotlink protection enabled. You just need to add the line as instructed. Make sure to make a backup of .htaccess. Once you manually edit it, cpanel can overwrite your changes with its own.

[Belbee]

Yes, my htaccess file is exactly the same as the one in the other thread except for that one line.

Thankyou so much for your help.