internal server erorr on upload

[bcas400e]

hi,

I am getting the internal server error on upload. Followed the trouble shooting tutprial, and still don't see anything.

if anyone can help, I would appreciate it!

you can login here with test, test.

http://www.nwsaorchestradragons.org/photos

Thanks!!

Brad

[artistsinhawaii]

As admin, you would normally use FTP to upload.  Users would use the Upload file option.

In all cases, you must have at least ONE album created for these to work.

I just uploaded a pic to your site without a hitch.

Dennis

[bcas400e]

yeah,

I uploaded a small file 144k, after I saw yours. Then I tried one that is 544k. NOPE! Doesn't work.

I knew that I had to create an album, so I did the first time.

Weird, huh? I still don't know why the larger file won't go. I uploaded several small (144 - 256k) jpg files. but when I attempt to upload an acutal photo that is around 750k, I get the server erorr.

I upped the file size limit to 5000k, but that doesn't seem to help.

[artistsinhawaii]

what is your maximum file size setting under Config? under the advanced settings?

Dennis

[bcas400e]

I don't see an advanced settings in Config, but I do see this -

Max size for uploaded files (KB)  -  5000

[artistsinhawaii]

check your disk quota for users and also see if the ftp/batch add function works for you as an admin for larger files.

[bcas400e]

ok,

I upped the disk quota to 500000 for me and the admin ID. it still errors out.

you try uploading a larger file and see what you get!

[artistsinhawaii]

ok,

I upped the disk quota to 500000 for me and the admin ID. it still errors out.

you try uploading a larger file and see what you get!

did you change the GROUP quota for Users?

[artistsinhawaii]

Know what?

I think you are having a timeout issue with your webhost.  Check with them to see if that is the case.


Dennis

[bcas400e]

will do,

but what can they do to fix this? I am new to this, so it's not all clear in some cases!

Also, if I go into Dreamweaver and lookin the files on the server, I can see ALL the files I uploaded into coppermine. Even the larger ones, they just don't show up in coppermine. is that something else wrong?

Thanks for your help!!!

BCA

[artistsinhawaii]

will do,

but what can they do to fix this? I am new to this, so it's not all clear in some cases!

Also, if I go into Dreamweaver and lookin the files on the server, I can see ALL the files I uploaded into coppermine. Even the larger ones, they just don't show up in coppermine. is that something else wrong?

Thanks for your help!!!

BCA

Just tell them that the script to resize files and create thumbnails seems to be running out of time or temp space in the server.

You also might want to enable error debug mode in CONFIG for Admin only and see if any other error message displays.

As a work around, you move the big files you have on your server into a temporary folder,  batch resize your original files using a third party program,  using the the same file names. Make them slightly bigger than your intermediate settings in Config.  Ftp those and do a batch add of them.  Then replace those resized originals with the "big" originals.

Dennis

[artistsinhawaii]

btw,  you are using GD v2  for Method for resizing images  in Config, right? 

Dennis

[Joachim Müller]

error 500 is always related to server setup. Allowing huge pics (both in file size and dimensions) in coppermine's config is just wishfull thinking if your server setup doesn't allow such large files to be processed. Take a look at the sticky threads on the upload board to get an idea what server-sided settings might interfere. As there are many and we can't look into your exact server setup, this is something you'll have to figure out together with your webhost. Depending on your webhost's attitude (and the amount you're paying for webhosting), the readiness from your webhost to change any of the php.ini settings for you might be zero. Ask them to review the server logs, they should tell you what exactly caused the 500 "internal server error".

[bcas400e]

Hi,

Thanks for all the help!

I will do that, they have been pretty good and actually promote the use of Coppermine, so I would like to think they will be willing to make this thing work!

Thanks again!

BCA

[Abbas Ali]

Weird, huh? I still don't know why the larger file won't go. I uploaded several small (144 - 256k) jpg files. but when I attempt to upload an acutal photo that is around 750k, I get the server erorr.

I was able to upload a 865K photo on your site in "1st we create an album to upload to" album. Check it.

[Stramm]

Just what I've noticed.. maybe it helps your host to fix the problem.

I've tried to upload an image 2048x1536 1.8mb -> 500 ISR
reduced the size down to 497k still -> 500 ISR

resized to 1024x768, size 800k...  no problem. This one uploads

[bcas400e]

Hi,

Yes I see that you did! That is good. I am wondering if that is a setting in the coppermine config that should change? I emailed my web hosting service, but haven't heard from them, yet.

I would think that any dimension photo should be handled, is that correct?

Thanks!

Brad

[Stramm]

as already said above the 500 error is a container for everything apache can't specify. If apache doesn't know I do neither. Only thing I can say if it happens with php the the php engined terminated abnormally. Just strange is that php is build to not do that. Even if I write the worst code on earth it shouldn't lead to an internal server error
So my guess is a miscunfigured GD etc.

Wait what your host will tell you. I just thought it may help you or your host that different image dimensions (therefore my GD guess) make a difference

[Abbas Ali]

If you have a cPanel then there is an option called as "Error Logs". This will show the details as to what is causing the 500 error.

[bcas400e]

Hi,

I am familiar with Cpanel, but this hosting provider, DotEasy, doesn't provide that. It's not my site, but a client's site.

I changed a setting in CONFIG for the width and height of pics to 2048 for both. maybe that will help?

I don't have any large enough pics here at work, so if you guys want to try to send a larger dimension photo again, that would be cool!

Again, thanks for the great support!!

Brad